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No Dialling Tone

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No Dialling Tone

Received my PCI Modem and bits 7 days ago and still waiting to get connected!
I'm getting the 651 error when clicking to connect despite changing filters, re-installing and even making a direct connection. Plusnet have said that it's BT; BT say it's a problem with Plusnet! (Surprise, surprise).
What is unusual is that after the error message, my phone line (on the extension line only) has no dialling tone when connected through the ADSL filters. There is still no dialling tone if I use a normal two-way line splitter. However, I do get a dialling tone when I connect the phone directly to the extension socket.
The only way of getting a dialling tone back is to disconnect all lines and wait about 30 mins!!
As you can image, I am not a happy bunny over this. Has anyone else experienced this problem?