cancel
Showing results for 
Search instead for 
Did you mean: 

Newbie reached Broadband usage after one day of connection!

N/A

Newbie reached Broadband usage after one day of connection!

Someone help me! Just had an email saying I've readched my usage for the month and I've only been connected a day! I know about the 128kb restriction but will I get charged extra for going over or should I just upgrade my planHuh I spend quite a lot of time surfing the net but only surfing no downloading or gaming etc. Can anyone give me some advice as I've had nothing but trouble from PlusNet since I joined and I think I have a contract so I can't move!

Thanks!
19 REPLIES
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

Newbie reached Broadband usage after one day of connection!

Hi

Which package are you currently on ?

I cant see how you've gone over your limit in just one day when your only surfing the net

Do you have anything else running in the background that could be taking up bandwidth

I would recommend a good spyware and virus sweep before going any further
Community Veteran
Posts: 38,216
Thanks: 913
Fixes: 54
Registered: 15-06-2007

Newbie reached Broadband usage after one day of connection!

Which product are you on.
Are you using a wireless router - and if so is it properly secured.
N/A

Newbie reached Broadband usage after one day of connection!

1MB, and I have no idea, its the voyager 210 modem and I have it connected to my wireless enabled laptop with the ethernet cable, though I'm missing 2 cables, adsl cable and usb cable so I've had to make do with some of my old tiscali equipment.

I really don't know whether to upgrade as on Uswitch it says I can only take 2MBHuh
N/A

Newbie reached Broadband usage after one day of connection!

I have been on the net most of today and a few hours yesterday and downloaded an episode of desperate housewives which took 45 mins?Huh
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

Newbie reached Broadband usage after one day of connection!

I take it 1MB is your synch speed ?? but what plusnet package are you using

And if your not currently using wireless then switch it off
N/A

Newbie reached Broadband usage after one day of connection!

Errrr broadband your way i think, it's 9.99Huh
Community Veteran
Posts: 38,216
Thanks: 913
Fixes: 54
Registered: 15-06-2007

Newbie reached Broadband usage after one day of connection!

Just a thought - what does this say
http://portal.plus.net/view_my_broadband_usage/index.php then click on View this months usage at the bottom.
It should only show one or two days but it may have glitched
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Newbie reached Broadband usage after one day of connection!

Do you mean Broadband Your Way option 1 (1GB) @ £9.99/month - You can get your product details via account details -> account summary on the left.

Look at your usage via connection settings -> view my usage and post what it says?

Also I think you mean the BT Voyager 2110. If so, are you sure your wireless setup is protected and encrypted - if it is not then anyone close could connect and use your broadband connection. If you are unsure disable it on the router until you intend to use it and learn how to set it up properly and that way no-one else can connect to it.

Also check your system for malware/spyware/viruses which could be using up bandwidth.
N/A

Newbie reached Broadband usage after one day of connection!

217.86MB 930.12MB , monday and tuesday respectively
N/A

Newbie reached Broadband usage after one day of connection!

It says Voyager 210 on it but your probably right, How do i set it up to ensure I'm protected?Huh
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

Newbie reached Broadband usage after one day of connection!

Yes youve reached your limit hence the email so if you intend using the net as you have been an upgrade would be in order

Try to work out how much B/W your likely to need in a month

1 episode of desperate housewives and some net surfing will take you over 1GB
Community Veteran
Posts: 38,216
Thanks: 913
Fixes: 54
Registered: 15-06-2007

Newbie reached Broadband usage after one day of connection!

A 45 minute download of Desperate Housewives could well be what did the damage - that isn't just browsing.

Note to self - I must learn to type quicker Cheesy
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Newbie reached Broadband usage after one day of connection!

So what have you been using the connection for today?

See the breakdown on usage on the usage page to get an idea what has been using your bandwidth.

Do you have any file sharing (P2P) apps running?

Playing any on-line games - although they would not use up 900 Megs?
N/A

Newbie reached Broadband usage after one day of connection!

Oh ok, so do you recommend I upgrade, if so what plan? Will I be charged for my usage over 1MB as wellHuh