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New one... problems since 3rd November pm

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New one... problems since 3rd November pm

b]Traceroute Results: View Traceroute
Traceroute Time (24 Hour): 15:17 to 15:37
Traceroute Duration: 20 minutes
Traceroute Packet Size: 64 bytes
Packetloss in Traceroute?: Yes
Exchange: Nuneaton
Problem: Permanently Slow Data Transfer (Everything is slow)
Duration of Problem: Less than 1 week
Minimum Speed Achieved On PlusNet Speedtest: 531 kbps
Maximum Speed Achieved On PlusNet Speedtest: 1845 kbps
Average Speed Achieved On PlusNet Speedtest: 1188 kbps
Account: ADSL Home (Self Install) - 2mb (50:1)
IP Block Size: Single (default)
Ticket Number: 14553916
Additional Information: Severe degradation since pm on 3rd November.