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New and confused!

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New and confused!

new users to plusnet here, just connected to broadband! but...... every time we turn on computer again we have to unplug then plug in the blue USB cable before the modem is 'detected' should we have to do this? appreciate any comments.
2 REPLIES
craigbrass
Grafter
Posts: 1,009
Registered: 30-07-2007

New and confused!

No you shouldn't but we will need a bit more information to help you. Operating System, modem manafacturer and model number, if it is plugged in directly or through an external hub for example.

My initial suggestion is to remove the modem, uninstall all drivers for it, reboot the machine, reinstall the drivers, reboot the machine and finally plug in the modem.
N/A

New and confused!

Hi, thanks for reply, we have tried what you suggested, bu tit's still the same.
We have Windows XP, a Voyager 105 USB ADSL Modem (made in china for BT) plugged in directly...... there is nothing else plugged in,(someone suggested unplugging everything else except the Modem) it's a laptop by the way, if it matters?

Thanks