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New ADSL service - slow speed

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New ADSL service - slow speed

Traceroute Results: http://cgi.support.plus.com/faultreporting/tracert.php?tracertid=7521844
Traceroute Time (24 Hour): 20:20 to 20:44
Traceroute Duration: 24 minutes
Traceroute Packet Size: 64 bytes
Packetloss in Traceroute?: Yes
Exchange: east knoyle
Problem: Permanently Slow Data Transfer (Everything is slow)
Other Problem Experienced: very slow speed for 1MB service, would expect 2 - 3 times faster
Duration of Problem: Less than 1 week
Minimum Speed Achieved On PlusNet Speedtest: 387 kbps
Maximum Speed Achieved On PlusNet Speedtest: 440 kbps
Average Speed Achieved On PlusNet Speedtest: 413.5 kbps
Account: ADSL Home (Self Install) - 1mb (50:1)
IP Block Size: Single (default)
Ticket Number: None

Additional Information: new account, just went live today. tried to use old adsl router to check if hardware prob but same results