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New 8 Mbps line running between 812.10kbps and 1800 kbps

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New 8 Mbps line running between 812.10kbps and 1800 kbps

My recent upgrade to 8 Mbps which costs me an extra £20 a month seems to be running at the same speed as my 2Mbps one, actually that's not entirely fair, it's running faster, as my 2Mbps line rarely ran faster than 512kbps.

Wouldn't mind the other 6Mbps of my bandwidth.

According to the spec, my router supports 8Mbps so something's wrong somewhere.
7 REPLIES
Community Veteran
Posts: 1,653
Registered: 13-06-2007

New 8 Mbps line running between 812.10kbps and 1800 kbps

if your still within the 1st 10days of your connection then bt will be checking and testing your line to work out the best speed for you, after 10days they will settle on the best speed
Community Veteran
Posts: 14,469
Registered: 30-07-2007

New 8 Mbps line running between 812.10kbps and 1800 kbps

Check to see if your sync speed is changing as that would indicate either the exchange is testing your connection or there may be a problem with it trying to sync.

Also while the exchange may be 8Mbs enabled, your line condition will untimately determin the maximum speed which may be a lot lower. Also BT state that during busy periods, you may not actually get more than a 2Mbs speed due to contention.
Community Veteran
Posts: 26,353
Thanks: 606
Fixes: 8
Registered: 10-04-2007

New 8 Mbps line running between 812.10kbps and 1800 kbps

lonefox - which exchange are you on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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New 8 Mbps line running between 812.10kbps and 1800 kbps

You might not be on an exchange capable of getting 8mb yet. Plusnet have advertised this product for months as it has higher bandwidth allowances. If you are nto capable of this speed then it will be activated on your account when your exchange is enabled at that speed.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

New 8 Mbps line running between 812.10kbps and 1800 kbps

Upgrading to the broadband premier upto 8Mbs product will not get you 8Mbs speeds unless your exchange is one of the 55 currently undergoing trials of the 8Mbs / MaxDSL connection. If you exchange is not one of the 55, then your speeds will still be 2Mbs.
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New 8 Mbps line running between 812.10kbps and 1800 kbps

It would appear that my exchange isn't enabled for 8Meg, I guess I'll have to wait a little longer then.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

New 8 Mbps line running between 812.10kbps and 1800 kbps

You may have to wait until April, and possibly longer depending on BT's upgrade plan.

You could save yourself a bunch of money by going back to the product you were on previously and then upgrade to the higher speed when you know your exchange is upgraded. You also don't know if your line will actually run any faster so you may end up paying for a service you could never have got. The downgrade will cost you £14.99 but that would be saved within a month of lower monthly payments.