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Netgear DG814 - great value but can't maintain a connection

cjakeman
Dabbler
Posts: 11
Registered: 31-07-2007

Netgear DG814 - great value but can't maintain a connection

DG814 combines a modem, router, hub and firewall for about £120. Great value.

Sadly, I can't get keep a connection alive for more than about an hour. How can I tell which
component is at fault? Could be the modem, the BT line or the ISP (Plus Net).

Is there any software for monitoring an ADSL connection? I've a little script that does FTP every
minute, but it's not foolproof.

Thanks,

Chris Jakeman (c.jakeman@psenterprise.com)
2 REPLIES
jberry
Grafter
Posts: 1,886
Registered: 08-06-2007

RE: Netgear DG814 - great value but can't maintain a connect

Hi Chris,

> Sadly, I can't get keep a connection alive for more than about an hour. How can I tell which
> component is at fault? Could be the modem, the BT line or the ISP (Plus Net).

One thing to check here is the link light on your modem. Does it go off/flash when the connection drops?
If this is the case then this may be a problem at BT's end but if the link stays on but the connection drops its most likely hardware.

It is worth playing around and also checking to see if that particular piece of equipment supports firmware upgrades.

> Is there any software for monitoring an ADSL connection? I've a little script that does FTP every
> minute, but it's not foolproof.

Not that I can think of. Someone else may be able to help though.

Regards

Josh
--
| Josh Berry.......................Unmetered & ADSL solutions
| Customer Support........................for Home & Business
| PlusNet Technologies Ltd.............@http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet ----- +


N/A

RE: Netgear DG814 - great value but can't maintain a connect

> DG814 combines a modem, router, hub and firewall for about £120. Great value.
>
> Sadly, I can't get keep a connection alive for more than about an hour. How can I tell which
> component is at fault? Could be the modem, the BT line or the ISP (Plus Net).
>
> Is there any software for monitoring an ADSL connection? I've a little script that does FTP every
> minute, but it's not foolproof.
>
> Thanks,
>
> Chris Jakeman (c.jakeman@psenterprise.com)

Chris,

I too hav a netgear 814; great piece of kit. I believe the idle timeout on the setup wizard to be misleading, it actually disconnects your PPPoA connection after this time - netgear think this is a bug and are relaeasing a new firmwear soon. In the meantime put the idle value up to a high value, i use 120 mins myself and you should be Ok.

There is a piece of monitoring software which we have set up called big brother; it will ping your site(s) and report back; we have a static i/p so we ping that.

Hope this helps!

Regards,
Stan Lewis