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My line speed has gone from 220k to 2K ?

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My line speed has gone from 220k to 2K ?

Traceroute Results: View Traceroutes
Traceroute Time (24 Hour): 00:00 to 00:00
Traceroute Duration: 0 minutes
Traceroute Packet Size: 64 bytes
Exchange: SHOREDITCH
Problem: Permanently Slow Data Transfer (Everything is slow)
Duration of Problem: More than 1 week
Minimum Speed Achieved On PlusNet Speedtest: 2 kbps
Maximum Speed Achieved On PlusNet Speedtest: 3 kbps
Average Speed Achieved On PlusNet Speedtest: 2.5 kbps
Account: Please Select... ()
IP Block Size: 4
Ticket Number: None
Additional Information: None

Traceroute Results: http://cgi.support.plus.com/faultreporting/tracert.php?tracertid=2836538
Traceroute Time (24 Hour): 00:00 to 00:00
Traceroute Duration: 0 minutes
Traceroute Packet Size: 64 bytes
Packetloss in Traceroute?: No
Exchange: SHOREDITCH
Problem: Permanently Slow Data Transfer (Everything is slow)
Duration of Problem: More than 1 week
Minimum Speed Achieved On PlusNet Speedtest: 2 kbps
Maximum Speed Achieved On PlusNet Speedtest: 3 kbps
Average Speed Achieved On PlusNet Speedtest: 2.5 kbps
Account: Please Select... ()
IP Block Size: 4
Ticket Number: None
Additional Information: None