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Moving house

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Moving house

There is a chance I may be moving house soon so I was checking in the forums and most people say its £65. But when I go to the "move your ADSL" section in my account it has a price of £311!! This cant be right can it?
4 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Moving house

No that is not correct - where do you see this £311 cost?

It is £64.63 to move your ADSL to a new phone line as detailed in Move my ADSL accessable via the Account Details -> move my ADSL icon.

Moving is just the process of cancelling ADSL on your old phone and activating it on your new one, and you can actually change your package at the same time.

What PlusNet ADSL package do you currently have as that may determin the moving costs if it is something special (althouh I can't see how it would cost £311).
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Moving house

I have a BT installed 512k service at the minute, waiting for my 2mb regrade. I just went to the move your adsl part of account details.
Thanks for the quick reply Smiley
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Moving house

The cost on that page must change depending on your product but I can't see how it could cost £311 to provide ADSL on the new phone.

Time for a contact us ticket to get it clarified/corrected.
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Moving house

Yeah I will do that. Thanks for the help.