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Moving home - same phone number

foxwells
Newbie
Posts: 4
Registered: 18-09-2007

Moving home - same phone number

I am planning on moving house in mid August about 100 yards away and taking my same phone number with me. The new house has an existing BT line but not broadband enabled. What is the procedure to get it upgraded for Broadband and can it coincide with the move of phone number. Also is ther any cost involved?
many thanks
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Moving home - same phone number

Hi,

At the moment taking the same number when you move does cause an extra delay due to the way BT's databases process the various orders.
The best thing to do is make the request to move the ADSL service 7 days before you move the phone number to the new property. There's a link to Move my ADSL under Contact Us.
The cost to move the service is currently £55+VAT.