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Moving House and Upgrading

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Moving House and Upgrading

I am moving house and need to change the number for my ADSL line...but I want to upgrade from 512 to 1024.

Should I use the "Move ADSL" form or use something else?

(I want to keep all my user details, ip address, username etc.)

[Moderator's note (by Chris P.): Title changed to be more descriptive]
3 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Moving House and Upgrading

Use the move ADSL form for this which is designed to alow you to keep your existing details. However I don't think you can move and regrade at the same time. You may have to either regrade before or after your move.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Moving House and Upgrading

Hi,

We can reprovide the service as 1Mbps rather than 512kbps at the new property without a problem. There's no need for a regrade either.

Just use the Move ADSL Tool as normal, this automatically raises a Contact Us ticket to the provisions team. Just add a note to this ticket saying you want 1Mbps at the new property rather than 512kbps (and which 1Mbps options, i.e. Premier or amount of bandwidth and whether you want an annual or monthly contract) and we'll put it through. There's no extra charge for this.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Moving House and Upgrading

Maybe worth a change to the Move My ADSL page to indicate this is possible - I'm sure there are many people (like me) that were not aware of this.