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Migration charges although outside contract

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Migration charges although outside contract

Ridiculous Plusnet!

I'm outside of the 12 months contract now, it was a monthly contract with a deferred migration charge of £14.99 should I have left before 12 months, but I hav enow escaped that.

They are now sayin:

As your account will still be open when you migrate, the monthly payment will be taken. Once you have migrated away, raise a new Question on your account asking for a refund of whatever is applicable.

Be advised that your request for a MAC key serves as 30-days notice for closure of your account, and as you requested this MAC key on 28/06, your notice period will end on 28/07 which will be the last date you will be required to make payment for.

SO I AM PAYING STILL TO MIGRATE AWAY, I ASKED THEM SEVERAL TIMES HOW DO I GIVE YOU 30 DAYS NOTICE AND THEY PROVIDED ME WIT OFF-TOPIC REPLIES. SO NOW THEY WANT ME TO PAY FOR A MONTH WHEN I WILL BE WITH A NEW PROVIDER.
MY NEXT BILLING DATE IS THE SAME DATE AS MY MIGRATION, WHY SHOULD I BE PAYING FOR AN ENTIRE MONTHS SERVICE WHEN I WONT BE USING THEM? WHEN MY LINE WILL HAVE BEEN MIGRATED AND AT £21.99 FOR THAT MONTH

IS THIS ALLOWED?

thanks in advance!!
2 REPLIES
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Migration charges although outside contract

just got some advice, cant believe its so simple,

i'll migrate out nearer to my final billing date to minimise overlap, having second thoughts about new ISP though. But u cant really judge the service till you've tried it, coz all ISPs have bad reviews online :?
Community Veteran
Posts: 1,653
Registered: 13-06-2007

Migration charges although outside contract

Incase the migration fails, it means you still have access to the internet, you can quite easily claim a refund back as it says by raising a question.

It is pretty standard practise and i believe most ISPs do it as especially for monthly contracts. Also as you had a monthly contract you didn't have to wait 12 months before moving.