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Message for Elvin - Please read.

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Message for Elvin - Please read.

You have replied to threads of mine now on more than one occasion asking me to supply info such as a speed test result, which I have done but then you don't follow through and reply.

http://portal.plus.net/central/forums/viewtopic.php?t=54590

If you want to be helpful then thats fine, but if you aren't prepared to follow through then please don't ask people to do things - it just adds to the irritation.

The reason I (and a lot of others by the looks of things) hang around this forum is to try to break the deadlock on an ongoing problem, so tempers can be a bit frayed anyway.

I switched to PAYG on your advice, had brilliant speeds for a few day 'honeymoon' period, then decended to erratic speeds between 26kbps and 4Mbps on a random daily basis - completely different from the behaviour on BBplus. Now if its the 'voice fault' PN say it is why the completely different behaviour on a different product?
7 REPLIES
Community Veteran
Posts: 26,338
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Message for Elvin - Please read.

Sorry I didn't respond directly - but having seen the results you posted I was fresh out of ideas.

The questions I ask are the same standard questions that a number of the regular contributors to these forums would ask. Which one of us picks up and responds doesn't really matter. Also it is likely that one of the Comms team may chip in.

I generally contribute if I have some advice to offer, but if I don't I will wait and see if anyone else has any ideas. I'm in two minds as to whether adding a post saying "no ideas" is helpful - it just adds to the number of topics with the yellow new posts icon for those who read all the posts.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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Message for Elvin - Please read.

Quote
If you want to be helpful then thats fine, but if you aren't prepared to follow through then please don't ask people to do things - it just adds to the irritation.


Can I just support elvin here, we all have our own lives, are not paid to monitor these boards, and yet do so to assist users like yourself.

Whilst it's fruhstrating to hear a deafening silence even the best of us are stumped from time to time and (beyond the standard diagnostics) are not able to access data about your account to fault-find.

Sometimes it's worth adding a new comment if a thread has sat unresolved for a couple of days to see if anyone who's missed it previously will pick it up.

Otherwise raise a fault and hopefully one of the networking team will be able to resolve it for you.
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Message for Elvin - Please read.

I can see where you are coming from and accept Elvin's reply. I know you guys are only trying to help.

Yes I have raised questions - and they have all been closed, unresolved up to now - touch wood the issue is now being addressed, but it is largely due to a kick start from Plusnet representatives in the forum rather than the question process.

I'm sorry if I have caused offence - I am just extremely frustrated after 5 months of unresolved problems. Hopefully that is going to change now.

I know that tempers can get frayed - the very nature of this forum means that the users here have problems which need resolving, so it doesn't give a representative view of Plusnet Users.

Thanks for the work you guys do - despite my comments I do realise that it is doing a lot of good.
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Message for Elvin - Please read.

Have you tried its a long url you need it all
BT fault reporting



as this does a BT line test and will often tell you if there is a fault and it even tells you were it is ie in the green box at the top of the street.

Have you tried this

The BT line test facility can be accessed from any BT (or WorldOnline) line by dialling 17070.



Quiet Line Test

Unplug any extention phones, extention cables, answer machines or fax (anything except the phone you will use to do the test!).

Plug a normal touch tone phone directly into the BT master socket.

Dial 17070, press option 2 (quiet line test)

You should hear 'Quiet Line Test' and then silence, there should be no pops, clicks, whistles, buzzing etc. If there is noise on the line, make sure it's not your phones connection to the socket (wiggle it about a bit) and that you are using the master socket. If you are sure its the line making the noise then dial BT (or WorldOnline) and report the fault, they should be able to sort it out. Remember that 'mis-reporting' a fault (e.g. if it turns out to be your phone, extention cord etc.) may be charged a call-out fee by BT (/WOL).

any probs? see It doesn't work? (below)



Distance From Exchange

Dial the same line test number as the quiet line test (17070). Then press option 3 (fast test) then press option 1 (to say you are authorised, don't worry about 'not being officially authorised'). The press option 2 (ring back test). Then put the phone down.

You will get called back by the test facility within about 10 seconds, one of the bits of information given will be distance from exchange (in kilometres).

*The distance result may not be accurate if you have a 'DACs' fitted. It is not 100% accurate but does serve as a guide.
Community Veteran
Posts: 26,338
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Message for Elvin - Please read.

Please could you edit that url to

[url=http://url]URL text[/url]


format.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,338
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Message for Elvin - Please read.

The link in mwright's post should be:

BT fault reporting
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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Message for Elvin - Please read.

I have done a quiet line test - its fine. There isn't a detectable voice fault at my end anyway. I think that my problem has been escalated to BT (although I did get a message to run 3 more BT speed tests but I think that was a mistake, at least I hope it was).