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MaxDSL or is it Dialup

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MaxDSL or is it Dialup

My connection has been getting worse and worse. I ran the connection test over the past week and am averaging 128k, I may aswell switch to dialup. I raised a ticket and was told I was switched to maxdsl. Prior to that I had a stablish 1Mb connection.

They are now just ignoring my ticket... is there anything I can do as it's killing my ability to work?
2 REPLIES
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MaxDSL or is it Dialup

Just looked at my router and the connection it's reporting is wierd, surely I'd expect the upstream to be a lot lower than the downstream?

Modem Status Connected
Connect Mode VC-BASED
Downstream Speed 224 Kbps
Upstream Speed 448 Kbps
VPI 0
VCI 38

Is there anywhere I can go an get the line analysed by BT as plusnet seem to have all gone on holiday?
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 12-04-2007

MaxDSL or is it Dialup

Hi

Follow the tutorial in this link > Bt_speed_test

Run two test during "peak" time: 16:00 hours - Midnight.
And run one during "off peak": Midnight - 16:00 hours.

You need to eliminate the possible existence of faults/miss configuration on your own hardware and internal wiring first.
Following that, if you still have the problems, then raise it as a fault > Faults