The bundling of services by an ISP is too difficult to support and manage.
It would be best if users relied on one Provider for a good, fast reliable 'net connection, perhaps with e-mail, but little else and to go to specialists for the various services each require.
I think PlusNet is very exposed to business risks over which they have no control, eg maxadsl and are unwise to prematurely increase that exposure with other ventures.
Although I like the "open" status-reporting of PlusNet, it has become far too detailed. PlusNet should limit the reporting to brief bullet-points and adopt a more "need-to-know" policy. Currently, disclosures are not doing them any favours.