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Magnificent Response Rate Plus !!!!!!!!!!!!!!

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Magnificent Response Rate Plus !!!!!!!!!!!!!!

The Portal declares Support tickets are currently taking an average of 12 hours, 29 minutes and 7 seconds to close. I have 3 Open Tickets aged 45hrs, 66hrs, & 36 Hrs. This means to achieve that average figure everyone else is having their problems solved in about 9 Hrs, that is FABULOUS. Well done Plus!