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MAC code incompatabile with talk talk

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MAC code incompatabile with talk talk

Had enough of poor customer service and increase in 'spam' mail etc recently. Talk talk offer seemed a good idea. slight problem
plusnet mac key begins LZWS whereas talktalk only accept BBIP BBDS or FTIP. Someone somewhere is not telling the truth.
anyone help?
Does this mean i have been put on LLU?
customer services are stating that the mac key is correct and that is it.
I cannot have a break in BB service.