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Loss of sync suddenly

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Loss of sync suddenly

Hi

can someone look at ticket 22071742. Test result is inconclusive. To recap, I have had no issues until yesturday, when I could not get sync until 6PM in the evening. Today I can get no sync at all. I am on a fixed 1Meg service via IPStream, not LLU. Would appreciate any advice.
2 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Loss of sync suddenly

Hi there,

Have you tried with just the modem/router connected to the master socket? Are you able to try alternate hardware and/or filters?

Just ran a quick BT test and it indicates internal wiring/equipment as the cause.

If you have tried all of the above with no joy we'll get it raised to BT and get it sorted for you from there.
Community Veteran
Posts: 1,931
Thanks: 4
Fixes: 1
Registered: 01-08-2007

Loss of sync suddenly

thanks mand, I will have a check of the internal wiring etc, and update the ticket