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Losing Sync with exchange when people ring

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Losing Sync with exchange when people ring

whenever people ring on the land line the my adsl modem (ive got the binatone one from plusnet) loses the connection.
Its starting to get annoying.

Any ideas on what the problem may be?
Ive got 3 phones connected to this line also if that helps.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Losing Sync with exchange when people ring

Hi,

It sounds like something on the line isn't filtered correctly.
Take a look at the following tutorial

http://portal.plus.net/central/forums/viewtopic.php?t=9996

regarding wiring and filters.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Losing Sync with exchange when people ring

There have been 2 or 3 other threads where this problem was reported also. Try using the search to find them.
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Losing Sync with exchange when people ring

Do you get noise on your line when your modem/router is off and your phone is directly connected into the master socket?

If so, you may have a line fault and you will need to raise a fault call with BT.

Aaron

Moderators note (John) Duplicate post removed