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LLU Opt-out question has disappeared

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LLU Opt-out question has disappeared

I opted out of the LLU upgrade program recently and the opt-out option lead me to raise a 'question', via the question wizard.

This question wasn't answered for around a week and the last time I looked to check it's progress, it had disappeared completely with no comments from PlusNet CS and no emails sent to my email address.

Does this mean my request has been processed and accepted ?

Thanks.
3 REPLIES
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LLU Opt-out question has disappeared

Emails dont appear to be getting sent when a ticket is answered/closed.

you can see the result of it by going to help + support -> questions and selecting "all" from the drop down list. It will be in there somewhere (most recent tickets higher up) as it will have been closed.
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LLU Opt-out question has disappeared

Thanks for that - I wasn't aware I could view old questions or tickets.

Looks like my LLU opt-out has been acknowledged and the question closed.

Is the lack of email response to questions being looked into ?
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LLU Opt-out question has disappeared

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Is the lack of email response to questions being looked into ?

I've read they are aware of it somewhere. this thread seems to discuss it.