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Interleaving

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Interleaving

I have just sign up some new customers and I notice their accounts have

https://portal.plus.net/my/account_maintenance/interleaving_control.html

so they can turn on/off interleaving but my account dosent have the option why?
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Interleaving

Is it there now? I've just made a change on your account which may enable the icon.

Essentially the reason for it being there or not is determined by whether or not we know what the interleaving status is on a particular line. On some lines we don't know if interleaving is on or off so in these cases can't display the button.
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Interleaving

no still not there I have it turned on
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Interleaving

Hmm, strange. I have a feeling though it's related to a problem that's open. Will check up on it.
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Interleaving

hi, sorry to hijack the thread but how do i get interleaving turned off, its destroying my ping when playing online Sad
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Interleaving

Raise a ticket and request it- will take a few days to take effect and may require a router reboot when done.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Interleaving

On some accounts there will be an Interleaving icon under connection settings to allow you to switch it off (it's not there on all accounts), if not then a ticket will do it.