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Incompatible services??

drw
Grafter
Posts: 124
Registered: 08-08-2007

Incompatible services??

I have requested an upgrade to a 2mgb connection and now have this message on the ticket tracker

"(internal note) Automatic regrade process: Could not regrade automatically; BT products "BT IPStream 500 (USB)" and "BT IPStream Office 2000" are listed as incompatible"

Does this mean I am stuck on a 512 srvice
2 REPLIES
N/A

Incompatible services??

"BT IPStream 500 (USB)" is an old product, also known as BT-install.

You first need to regrade from this to "BT IPStream Home 500", then onwards to the 2Mb package.

This involves two regrades, and associated fee;s.

This is the way it works on BT's side, and you are nothing more than a victim of there processes.
drw
Grafter
Posts: 124
Registered: 08-08-2007

Incompatible services??

Thank you for your answer

Yet another penalty for being an early adopter I guess