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I have cancelled my account

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I have cancelled my account

Plusnet are rubbish-

-Waits for over 30 minites to get support
-Lack of ADSL expertise when you finally get through
- Service that is regualrly slow (Though I have only discovered this from other users as it has never worked for me).

I have given it just over two weeks and have had enough already.

I'm off to BT where they answer the phone once in a while.
4 REPLIES
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RE: I have cancelled my account

Nice one m8

I dare say i wont be far behind you even though, my adsl "seems" to be ok the now.

But then there is tomorrow night at about, oh lets say, about 5-ish.

Then we will all be on again.

Cya's then. Cheesy

Dave Allan
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RE: I have cancelled my account

Here is my latest ticket to Plusnet and therere last chance:

If we dont have the new splitters by Friday I will be closing this account and claiming all of the money back through my credit card company. You will not have a choice in this, all monies will be refunded to me and you will be left with a connection to pay for.
To this date we have paid for a modem and two splitters that will be returned to you in the original packaging and a line connection that we have not been able to access.
I will be calling support after placing this note to try once again to move things forward.
I will also be asking my credit card company to investigate the use of merchant services within plusnet as at this point you seem to be contravining the consumer credit act by taking money for a service that the customer cannot access. I will push for a supension of the plusnet merchant services and check the plusnet message boards and advise others to do the same.
If you get enough complaints your ability to take credit cards will be suspended while it is investigated. Suggest you pass this ticket onto accounts they will know that I can do this.


lets see how long this stays up before plusnets open policy remove it.

Dont forget wether you pay by card or through a bank on direct debit you can reclaim money if there is good reason. Your bank or card company will take the money out of the plusnet account and hold it in suspension untill they decide if there is adaquate case for the customer to have the money back or not.
In the meantime the money still isnt in the Plusnet account.
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RE: I have cancelled my account

> Nice one m8
>
> I dare say i wont be far behind you even though, my adsl "seems" to be ok the now.
>
> But then there is tomorrow night at about, oh lets say, about 5-ish.
>
> Then we will all be on again.
>
> Cya's then. Cheesy
>
> Dave Allan

I too wish to move to another ADSL provider - but where do I go? Is BT the only choice?

Regards

hjm
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RE: I have cancelled my account

Hi Chris,

I can see from your account that you have today asked us to contact BT on your behalf. Please allow BT and our support team a little time to correct any fault you may have. I am sure that once your issue has been resolved, you will get great enjoyment out of your account. Please keep an eye on ticket: 5753755 for further updates.

Regards,

Dave

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