cancel
Showing results for 
Search instead for 
Did you mean: 

How long to reinstate full speed ??

N/A

How long to reinstate full speed ??

Having just increased my monthly GB limit (having breached my 40GB peak usage limit), how long is it before PN reinstate my normal/full line speed Huh

128 kps is driving me crazy !!!!

Do I still need to ewait until the new charging period, i.e. June 07 ?Huh
13 REPLIES
N/A

How long to reinstate full speed ??

If I read it correct yes you have to wait until the next billing period or upgrade your acount
Community Veteran
Posts: 4,729
Registered: 04-04-2007

How long to reinstate full speed ??

Seeing that 40Gb is the top account BBYW4, you can not upgrade. (Except to transfer to a business account.)

All you can do is pay for the extra GB's @ £1 per 1GB

Chilly
Community Veteran
Posts: 4,729
Registered: 04-04-2007

How long to reinstate full speed ??

Sorry I have assumed that you are on BBYW4.

If you are you can buy more allowance here;
https://portal.plus.net/products/upgrade/change_data_transfer.html
If you tick, the box it will buy more as you need it.

And fix your maximum payment here;
https://portal.plus.net/data_transfer_watch/

Boy, I am impressed at 40GB in two week, carry on like that and your connection will cost £70 this month. :!:

Chilly
N/A

How long to reinstate full speed ??

Hi,

Yep sorry forgot to ention that I am already on option 4, so have needed to 'top up' for the rest of the month. Shockedops:

My real question is that now that I have topped up an extra 10Gb for the remainder of the month, and probably will continue using this new higher limit each month, will my 8MPS speed be reinstated or will I have to 'limp' along at 128 kps for the rest of the month. if PN will not reinstate the full line speed, there is little point in topping up for the remainder of this month...
chrisc
Grafter
Posts: 688
Registered: 19-04-2007

How long to reinstate full speed ??

After adding another 10GB then the speed restrictions should have been lifted. I'll have a look into this one for you and keep you posted....
N/A

How long to reinstate full speed ??

thanks Chris - as at 06:00 this morning the restrictions were still in place...
chrisc
Grafter
Posts: 688
Registered: 19-04-2007

How long to reinstate full speed ??

The networks guys have had a look into this and the profiling is showing as correct.

Can you double check and confirm that the slow speeds are continuing?

EDIT: If they are still slow, try rebooting your router to kick the changes into action.
N/A

How long to reinstate full speed ??

Hi Chris - yep, everything looks to be back online !!!

Many thanks !!
chrisc
Grafter
Posts: 688
Registered: 19-04-2007

How long to reinstate full speed ??

Good to hear.

Any more problems give us a shout Cheesy
thechanz
Newbie
Posts: 6
Registered: 31-07-2007

How long to reinstate full speed ??

i thought it is unlimited over night outside of 8am-8pm, so wouldn't the speed be back to normal in those off peak times, coz the 40gb are for peak times only. somone correct me if im wrong
N/A

How long to reinstate full speed ??

I'm a bit confused where you get your figures from, paid for usage is between 0800-0000hrs.

So the only free usage is 0000-0800hrs, during those eight hours overnight.
thechanz
Newbie
Posts: 6
Registered: 31-07-2007

How long to reinstate full speed ??

yes sorry my bad, its 12am-8am, ur right. so if you reach the limit, will do speed b normal overnight at 12am-8am?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

How long to reinstate full speed ??

If you reach the usage allowance then speeds are restricted to 128kbps all the time until the end of the billing month or you increase the allowance.