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How long does it take to be able to access a new mailbox??

N/A

How long does it take to be able to access a new mailbox??

I have setup anew mailboxe, reconfigured OE to get mail from it, but OE didn't recognise the details.
I went on to webmail, and couldn't login there either, how long does it take before you can use it??

Dave
13 REPLIES
Brickinit
Grafter
Posts: 450
Registered: 06-08-2007

How long does it take to be able to access a new mailbox??

did you recieve a "congratulation your mail box is ready to use" e-mail from plus net? if so it will be ready to use i'm sure i got mine almost instantly, also just check your settings in OE as it's easy to make a slip ( i know i've been there many times before,doesn't matter how many times you look at it it looks right until the last time ).
N/A

How long does it take to be able to access a new mailbox??

I can't even get access to the mailbox from webmail !
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

How long does it take to be able to access a new mailbox??

I think its about an hour - a copy of the welcome email goes to the Mailbox and Postmaster.
N/A

How long does it take to be able to access a new mailbox??

12 hours later - I still can't access it ?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

How long does it take to be able to access a new mailbox??

Are you sure your using the correct username & password which you specified when you created the mailbox?

Check your contact us tickets and see if it shows a mailbox being created. You may need to view all closed tockets to see it. If no contact us ticket exists I would raise a ticket youself asking support to investigate.
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

How long does it take to be able to access a new mailbox??

I would give it 24 hrs before raising a Contact Us ticket - and they "Mailbox Created" ticket appears before they are active, it appears as soon as you create it.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

How long does it take to be able to access a new mailbox??

If there is no ticket for the new mailbox it may indicate a problem occured when creating it.
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

How long does it take to be able to access a new mailbox??

True dat, but its no indication that it has actually been physically created (and getting mail which is what I thought you were implying.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

How long does it take to be able to access a new mailbox??

Any new mailboxes I have created in the past have usually been operational within the hour (and often within 15 mins) so something has gone wrong here.
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

How long does it take to be able to access a new mailbox??

Agreed - I had the same problem yesterday, and it did become active within 24 hrs hence the comment up above.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

How long does it take to be able to access a new mailbox??

See service announcement here which would explain the delay in activating the new mailbox.
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

How long does it take to be able to access a new mailbox??

Certainly my mailboxs have been confirmed as active now...
N/A

How long does it take to be able to access a new mailbox??

Ah - yes, working now !

Thanks all

Dave