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How long does an upgrade to BBYW take?

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How long does an upgrade to BBYW take?

I put in a request a fortnight ago for an update from "ADSL Home Surf" to BBYW3. Something has happened to my line all right - it now syncs with the exchange at 5M instead of the old 1M, but the account is still stuck at "ADSL Home Surf" - so I'm only getting 1M download speeds and unusable P2P.

I do have a ticket open with this query on it, but nobody seems to be responding to it - suppose that's what happens with automatically raised tickets.

I can't remember exactly how long I was told to expect the upgrade to take, but seem to remember it said 8-10 days. Does anyone know for sure?
7 REPLIES
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How long does an upgrade to BBYW take?

Ticket's been open a week now, with no-one replying to it. Is this normal? Evil
Community Veteran
Posts: 14,469
Registered: 30-07-2007

How long does an upgrade to BBYW take?

No its not. This kind of update should only take a few hours once placed.

Have you added an comment to the ticket?

Post the ticket number and a comms agent may be able to give it a kick.
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How long does an upgrade to BBYW take?

Okay, the ticket number is 22016353. I did add a comment to it, so I was surprised that no-one seems to have looked at it since.

Let's see what happens...thanks for the tip!
chrisc
Grafter
Posts: 688
Registered: 19-04-2007

How long does an upgrade to BBYW take?

I'll get this looked at for you and I'll update as soon as possible.
chrisc
Grafter
Posts: 688
Registered: 19-04-2007

How long does an upgrade to BBYW take?

This should now have been sorted for you.

Please reboot your router and let me know if you are having any more problems.
N/A

How long does an upgrade to BBYW take?

Speed looks great; thanks very much for sorting it out. Account type is still the old one, but I'll wait and see if that changes on billing day.
chrisc
Grafter
Posts: 688
Registered: 19-04-2007

How long does an upgrade to BBYW take?

This should all be sorted for you now.