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How do I escape Plusnet?!

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How do I escape Plusnet?!

After having connection/speed issues for over a month now and plusnet being discracefull in not replying to my problems I raise in the 'help' section, I want to get away from this company as soon as i can. Firstly, I cant find anywhere in the 'help' section as to how to cancel my account. All the help pages tell me to go to the help section to do it!! Also, I have a feeling the problems are all because I have been transfered to an LLU connection... is this going to cause issues if I want to go to another service provider?? Like getting a MAC key? Would really appriciate your help thanks.
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How do I escape Plusnet?!

It looks as though this thread is a duplicate of this thread

Perhaps the a Mod could lock this one to prevent confusion, since there are replies already on the other one.