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Help! - inability to reconnect after disconnecting

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Help! - inability to reconnect after disconnecting

Setup - usb modem
Windows ME

Problem - when first installed, evertything works great - stable, fast etc.
When I disconnect the `dialup' part of connection (modem still connected), I cannot log on again for another session - the process instantly disconnects every time.

The only way to re-establish is top uninstall modem and setups and reinstall - then everything hunky-dory till the next time!

Support have suggested a re-stall of Windows. Has anybody else had this prob and sorted it without doing this.

Thanks in anticipation