OK now the fun stuff, I emailed the ISP saying that I thought the line was not up to the recent speed upgrade and can they check it and bring it back the previous speed.
Reply: They have found only 6 connection drops on the PPPoE line for May which is normal.
After I point out that the line is PPPoA
Reply: All <ISP name withheld> broadband lines are PPPoE it’s a problem with our software.
Right…The clients machines are windows 2000 using the Microsoft VPN dial up to a Microsoft 2000 VPN server. We have on average 20 people dialled in all day and we are only getting problems from this branch.
Just so I know I am not going mad can some take a look at the figures and tell me if I am right in thinking it is down to line quality.