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HELP! Latency for online gaming V.Poor since upgrade to 2mb!

N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

HELP.......
Admin....
I am an avid Counter strike Source Player and am a clan member and partake in many online tournaments via the steam service.
As of Plusnets "kind" upgrade of my lowly 512k ADSL to 2mb>>> I REAPEATEDLY get kicked off ...After some hunting around I have a strong feeling it may be down to interleaving by PlusNet but the gap between 2 and 3 is indicative of a fault as everyone I have spoken to with a simliar problem is talking of their ping time increasing from say 20ms to 50ms !!!!!!!
NOT 21ms to 1034ms ................

I have posted the traceroute to a typical Valve server (all seem the same and NO...I havent tried the PN ones!! as I play with my mates on ones I have used for ages thanks) and really would be grateful of a fix before I baffle the techs with a support ticket!!!



Tracing route to 83.142.49.1 over a maximum of 30 hops

1 3 ms 2 ms 2 ms 192.168.1.1
2 21 ms 20 ms 19 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 1034 ms 20 ms 19 ms ge1-0-0-204.ptn-gw2.plus.net [84.92.3.106]
4 19 ms 19 ms 21 ms gi5-0-22.pth-gw2.plus.net [212.159.4.5]
5 21 ms 20 ms 20 ms peer2.ge7-8.gsr12012.lon.tsnglobal.net [195.47.243.183]
6 21 ms 21 ms 20 ms core1.ge0-0.gsr12012.lon.tsnglobal.net [83.142.51.5]
7 21 ms 20 ms 21 ms 83.142.49.1

Trace complete.


Many Thanks
13 REPLIES
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

anyoneHuhPlease!!
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

Hi there,

There is clearly an issue there.

Have you tried rebooting your router to get onto another gateway?

Try that and see if it helps. you may have to reboot a couple of times but you will eventually reconnect on a different path.
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

Agreed ! over the last couple of days my speeds have been slipping and a certain amount of latency creeping in
done a reboot of the router untill i found a diffferent gateway and my speeds are back up into the 1900`s

here`s what i got from the same trace, much better !

Tracing route to 83.142.49.1 over a maximum of 30 hops

1 22 ms 15 ms 14 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
2 14 ms 13 ms 13 ms ge0-0-0-103.ptn-gw1.plus.net [84.92.3.17]
3 13 ms 12 ms 13 ms gi5-0-22.pth-gw2.plus.net [212.159.4.5]
4 14 ms 14 ms 14 ms peer2.ge7-8.gsr12012.lon.tsnglobal.net [195.47.2
43.183]
5 13 ms 14 ms 14 ms core1.ge0-0.gsr12012.lon.tsnglobal.net [83.142.5
1.5]
6 14 ms 15 ms 13 ms 83.142.49.1
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

Mark and Bill

many thanks for your replies Smiley

Rebooted the router several times and done another tracroute today...This is the result



Tracing route to 83.142.49.1 over a maximum of 30 hops



1 22 ms 1 ms 1 ms 192.168.1.1

2 20 ms 22 ms 19 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]

3 20 ms 19 ms 18 ms ge0-0-0-103.ptn-gw2.plus.net [84.92.3.18]

4 19 ms 20 ms 19 ms gi5-0-22.pth-gw2.plus.net [212.159.4.5]

5 21 ms 19 ms 19 ms peer2.ge7-8.gsr12012.lon.tsnglobal.net [195.47.243.183]

6 20 ms 20 ms 20 ms core1.ge0-0.gsr12012.lon.tsnglobal.net [83.142.51.5]

7 20 ms 19 ms 21 ms 83.142.49.1



Trace complete.

Wahay......

Ive got rid of the dodgy server that was slowing my path so much!!

Now back to enjoying my freshly upgraded 2mb/s ADSL Smiley
Superb Stuff!

Thanks Again

Andrew Craig
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

Glad you got it sorted Andrew ! Game on Cheesy
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

I am in the same boat, now all my pings are crap and no matter how many times I disconnect and reconnect I cannot get them back to what they were 2 days ago.

The ping on our call of duty servers has risen from 25ms to over 50 in less than 48 hours Sad

And onother point is that why should I have to continually disconnect and reconnect we should be able to get the best ping/latency on all connections :roll:
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

Hi there,

Welcome to the forums.

Post some traces to the sites in question and we may be able to see where the problem lies.

For comparison include bbc.co.uk and portal.plus.net.
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

I used to get 24ms on the first hop and all the rest until yesterday morning, something has happened with my connection even though the router has never been down.

BTW I am on 1Mb Sad

Target Name: N/A
IP: 83.142.225.51
Date/Time: 11/07/2005 12:33:07

1 0 ms 1 ms 0 ms imback.plus.com [80.229.199.241]
2 48 ms 48 ms 51 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
3 46 ms 47 ms 46 ms ge0-0-0-103.ptn-gw2.plus.net [84.92.3.18]
4 48 ms 48 ms 47 ms ge1-0-0-23.ptn-gw1.plus.net [212.159.4.17]
5 48 ms 48 ms 48 ms fe0-2.linx.lon.rapidswitch.com [195.66.226.207]
6 47 ms 47 ms 47 ms bd6800-pri.sov.rapidswitch.com [83.142.224.8]
7 48 ms 48 ms 48 ms [83.142.225.51]

Target Name: bbc.co.uk
IP: 212.58.224.131
Date/Time: 11/07/2005 12:33:30

1 0 ms 0 ms 0 ms 0 ms imback.plus.com [80.229.199.241]
2 55 ms 48 ms 57 ms 47 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
3 47 ms 48 ms 46 ms 47 ms ge0-0-0-103.ptn-gw2.plus.net [84.92.3.18]
4 47 ms 47 ms 47 ms 47 ms gi1-1-22.pte-gw5.plus.net [212.159.4.7]
5 48 ms 48 ms 47 ms 47 ms rt-lonap-a.thdo.bbc.co.uk [193.203.5.90]
6 47 ms 47 ms 47 ms 47 ms [212.58.238.129]
7 48 ms 47 ms 47 ms 47 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

Indeed. Not looking great, for gaming anyhow.

Check out the status of your exchange here and info here and see if that gives any clues.

Could well be a BT / exchange issue from those results.

however if your router has never been down, a reboot might have a good effect.
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

All are at green in the checker and have tried the reboot several times now. We will just need to wait and see what +net say. If nothing is possible to get it back to normal then it looks like I need to find another provider Sad
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

Generally speed and latency problems will be carried with you to another provider as they are not normally ISP related, so i would advise caution there, not all ISPs are as proactive as Plus Net in getting issues resolved.

I would stick with them and work with them until it is resolved.

Good luck with what ever course you take.
N/A

HELP! Latency for online gaming V.Poor since upgrade to 2mb!

Just noticed on the checker that they are upgarding the dslam this month would this have had an effect on the ping?
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HELP! Latency for online gaming V.Poor since upgrade to 2mb!

Not unless they mess somthing up, which is possible.

However you may be seeing the effects of contention at the exchange which may be a knock on effect of the upgrade programme. There does appear to be an increse in speed / latency issues at the moment. There are a couple of interesting threads on AG at the moment and whilst there is no conclusive information yet, a pattern or at least a number of possibilities are becoming apparent.

Good old BT.