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HELP: Can someone interpret my log ??? :)

N/A

HELP: Can someone interpret my log ??? :)

Hi,
I've been having major problems recently with the ADSL connection dropping. Unlkely tobe my cabling and PN have tested the line, so it's probably the router, or at least its setup, which hasn't chnaged for months.

I have managed to extract a portion of the log file and wondered if someone would be so kind as to offer their opinion. I reckon the connection is being lost and would point towards maybe PN or the router.

I have raised a ticket but it's only been suggested that I read the manual or update the firmware!!!!! Frankly, I think that sucks, but will update the firmware and hope it doesn't kill my router like the first one did Smiley

Mon Mar 15 21:33:13 2004 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Mon Mar 15 21:33:13 2004 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Mon Mar 15 21:33:09 2004 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Mon Mar 15 21:33:09 2004 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Mon Mar 15 21:33:09 2004 : STATUS ALARM : DSL Interface Up
Mon Mar 15 21:32:47 2004 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Mon Mar 15 21:32:47 2004 : WARNING : PPP Interface Down : Interface - ppp-0
Mon Mar 15 21:32:47 2004 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Mon Mar 15 21:32:47 2004 : MAJOR ALARM : DSL Interface Down
Thu Jan 01 00:29:18 1970 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Thu Jan 01 00:29:18 1970 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Thu Jan 01 00:29:08 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:29:08 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:29:08 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:28:39 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:28:39 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:28:39 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:28:19 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:28:19 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:28:19 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:27:55 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:27:55 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:27:51 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:27:37 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:27:37 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:27:33 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:27:21 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:27:21 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:27:17 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:27:05 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:27:05 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:26:58 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:26:46 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:26:46 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:26:16 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:26:16 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:25:41 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:25:41 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:25:41 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:25:16 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:25:16 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:25:16 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:25:00 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:25:00 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:25:00 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:24:41 1970 : MAJOR ALARM : Failed To Get IP Address : Interface - ppp-0
Thu Jan 01 00:24:41 1970 : WARNING : PPP Interface Down : Interface - ppp-0
Thu Jan 01 00:24:41 1970 : WARNING : PPP Authorization Failed : Interface - ppp-0
Thu Jan 01 00:24:38 1970 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Thu Jan 01 00:24:38 1970 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Thu Jan 01 00:24:38 1970 : STATUS ALARM : DSL Interface Up
Thu Jan 01 00:24:13 1970 : STATUS ALARM : System Up

Thanks for any comments
Patrick
6 REPLIES
N/A

HELP: Can someone interpret my log ??? :)

Upgrading the firmware for my router recently worked for me, although admittedly a total pain in the backside. There was a reason WHY I hadn't done it before!

I think its reasonable to go through the steps recommended on the plusnet website, link here - although its going through the motions again, just try it out.

http://www.plus.net/supportpages.html?a=270

Perhaps try using a new microfilter - although their failure rate isn't high, sometimes the quality counts. To diagnose your microfilter, there's some useful info here:

http://www.ftel.co.uk/uk/products/consumer/microfilters.html

I totally agree with you that RTFM isn't helpful at all in sorting your problem out! Thankfully I was blessed with helpful replies during my recent router headache.

(PPP) is the access method used to connect dial-up subscribers to Internet service provider Points-of-Presence (POPs). Designed to connect a wide variety of hosts, bridges, and routers, PPP can multiplex different network-layer protocols simultaneously over the same link.

•Link Establishment (LCP)
•User Authentication (CHAP, PAP, etc.)
•Network-Layer Control (IPCP)

Your router uses PPPoA (PPP over ATM- Asynchronous Transfer Mode). This configuration allows the PPP protocol to terminate at the router ATM interface as if received from a typical PPP serial interface. Each PPP connection is encapsulated in a separate ATM PVC, which acts as the physical medium over which PPP frames are transported.

So - your log doesnt really tell you very much :? - take Mon Mar 15 21:33:09 2004 for example:

Quote
ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38

Tells you that your router has established ATM mode with BT.

Quote
Mon Mar 15 21:33:13 2004 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0

Seems you have established a link to PlusNet and user authentication has been established

Mon Mar 15 21:33:13 2004 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
At a guess this means you're connected.

Really and truly your log doesn't tell you very much. I have no idea where the problem will lie with the error message "DSL interface down", but it looks like that interface (the bridge between WAN and LAN) comes down before your PPPoA does so I'd hazard a guess that your router did a whoopsie.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

HELP: Can someone interpret my log ??? :)

Hi Patrick,

It is difficult to say exactly what is causing the problem, the logs could be indicaing several things as the cause.
I would suggest that a firmware reload/upgrade could well resolve the problem.
The logs here aren't showing anything to do with any kind of disconnection problem, more a problem with reconnecting.
N/A

HELP: Can someone interpret my log ??? :)

Well, this has turned into something of a saga. The missus is comlpaingin because the VPN to work keeps dropping and the kids can't get on the net - good!! Smiley

I have (a) rebuild Win2k on her machine as the damn thing was riddled with nasties. I have also powered the router off and assured that the username and password have no additional characters (had an extra . in there before)
I'm running Linux. I have diabled the feature in the VPN settings for using it's own gateway.

So, all the machines and the router are setup correctly, the cats haven't eaten through any wires and no act of god has happened.

Yet still the connection is dropping so clearly I'm left with the only option. It's a bit like 'trying another car on the road because mine judders' but I will have to try the existing setup with a 3Com router which is, in the workds of PN, broken.
Hmm, the phrase p***ing in the wind springs to mind.

I'll let you know of any updates. I shan't be amused if the router is broken as this will be the fifth one that PN have sent to me!!

Wish me luck.
N/A

Still dropping.......

Well, after days of questions, and frankly, not overly helpful answers, I swapped the router with another Solwise SAR110 and the connection did drop, albeit only twice over a period of 24 hours.

The last time I was finally able to get a log of the event in the hope that someone may be able to help.

Here is the point at which it died and came back to life. Luckily this time it came back to life, most of the time it doesn't.

Sun Mar 21 16:38:19 2004 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Sun Mar 21 16:38:19 2004 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Sun Mar 21 16:38:15 2004 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Sun Mar 21 16:38:15 2004 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Sun Mar 21 16:38:15 2004 : STATUS ALARM : DSL Interface Up
Sun Mar 21 16:37:50 2004 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Sun Mar 21 16:37:50 2004 : WARNING : PPP Interface Down : Interface - ppp-0
Sun Mar 21 16:37:50 2004 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Sun Mar 21 16:37:50 2004 : MAJOR ALARM : DSL Interface Down
Thu Jan 01 00:11:52 1970 : STATUS ALARM : PPP Interface Up : Interface - ppp-0

Many thanks
N/A

HELP: Can someone interpret my log ??? :)

Don't know if this is relevant, but a lot of ppl have been reporting lss of connection on the SAR110 recently.

I've had the problem myself, so looked on the Solwise forum and found that one possible solution is to stealth the router. I tried this and so far (touch wood) the router has stayed up

Of course, now I've written this, it will probably die again, but who knows?

Cheesy
N/A

HELP: Can someone interpret my log ??? :)

Praps I should have posted the URL for instructions on stealthing the router :

http://www.chrismarsh.co.uk/sar110/stealth.asp

Still working - uptime = 72.5 hrs now - longer than it has been for ages

Smiley