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Getting really poor speeds after 2Mb upgrade.

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Getting really poor speeds after 2Mb upgrade.

I recently upgraded to 2Mb premier from 1Mb and for a few days everything seemed to be fine and dandy - download speeds were fantastic. However, in the last couple of weeks my speed test results have been dire. I cannot get more than 1.3mb/s (?) and it is usually hovering around, or even below, the 1Mb connection speed.

I know that this is not a true test of speed, and that it is better to download a large file from a reliable server. Even doing this I am not getting more than 150kb/s when I believe it should be about 220 ?

I previously tweaked my MTU using the PlusNet optimizer tool and so have run this again to undo it, but it hasn't made much difference to be honest.

Anything else that I can try ?

Sad
19 REPLIES
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Getting really poor speeds after 2Mb upgrade.

Just got my 'upgrade' today. According to my router I am connected at 2272kbps, yet my downloads don't go past about 120k/s, almost exactly what I was on. Seems like it's being throttled to me. What's the big difference between 1mb line and 2mb line throttled to 1mb? And I don't like the idea of me paying £30 plus (I paid this today so it hasn't come down for this month) for a throttled service whilst a new customer gets 2mb unthrottled for £22.

What's going on plusnet?
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Getting really poor speeds after 2Mb upgrade.

Hi,

Phone support. Tell them that you are now connected at 2272 and they will lift the "throttling"
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Getting really poor speeds after 2Mb upgrade.

I'll try that m8. Thanks.

But one has to ask why a 1mb connection needs a 1mb throttle? Why is it there in the first place?
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Getting really poor speeds after 2Mb upgrade.

Cheers, I will give it a go.

Wink
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Getting really poor speeds after 2Mb upgrade.

I think people paying for premier accounts are getting broadband plus treatment where they throttle accounts and such.
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Getting really poor speeds after 2Mb upgrade.

That is incorrect.

the issues reported here and on other threads occur because BT upgrades a customers line as part of the free process. They dont let Plus Net know that the work has been done. The customer discovers that they are connected at the higher speed and have to let Plus Net know.

Plus Net are not deliberately throttling Premier accounts. This is simply the upgrade process kicking in.
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Getting really poor speeds after 2Mb upgrade.

No.

BT upgraded my line to 2mb, my account was throttled by PN, i raised a ticket and they unthrottled it and i was running at 2mb speeds for a while.

So at this point your theory would be correct........however just did some tests today and realise im back to getting random speeds on connection, there is certainly something wrong at PN's end.

My guess is the system they have to throttle plus users to limit their p2p use is WRONGFULLY being applied to the premier users.

Maybe someone on the plus package can confirm, do they actually connect at different speeds and is that suppose to happen on that particular package?
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Getting really poor speeds after 2Mb upgrade.

Hi,

there are many reasons why your adsl connection may not performing as expected, few of which are within Plus nets control.

A quick check of the tutorials and faq section of the forums will help you discover the reasons and action you can tke to diagnose and then get this problem resolved.

The line upgrade may be behind this. The deliberate throttling of Premier accounts by Plus Net is not.

The bt speed tester may be your first prot of call.
mike001
Grafter
Posts: 393
Registered: 30-07-2007

Getting really poor speeds after 2Mb upgrade.

I had bad speeds for two weeks when I first upgraded to 2megs....the last week no problems at all.....UNTIL TODAY slllllloooooooooowwwwwww AGAIN :x
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Getting really poor speeds after 2Mb upgrade.

Thats why i dont think this is some kind of isolated incident, we all had nice 2mb con and then at the same time have the service drop down again, i reckon PN having some sort of "traffic shaping" problem.
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Getting really poor speeds after 2Mb upgrade.

Whilst I understand where you are coming from, the fact that only a handful of people are reporting this may suggest that it is somthing else.

Try the BT speedtester. If the speeds are better with that then Plus Net will have to look more closely at this one. Untill you can show those results they will be unable to progress the issue.
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Getting really poor speeds after 2Mb upgrade.

thx pcsni,

I did the bt speed test, had speeds range from 5xx to 18xx, speed was all over the place, so i was wrong, this has nothing to do with plusnet then.
Says speeds between 400-2000 is ok, but i was hitting 5xx an awful lot, i hope this is just some temporary problem with the lines.
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Getting really poor speeds after 2Mb upgrade.

Hi there,

See Bobs post here for further advice and information.

i hope you get this sorted soon.
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Getting really poor speeds after 2Mb upgrade.

If you are using XP try this to increase speed.

Increase BROADBAND:

this ones simple:
this is for broad band connections. I didn’t try it on dial up but might work for dial up.
1.make sure your logged on as actually "Administrator". do not log on with any account that just has administrator privileges.
2. start - run - type gpedit.msc
3. expand the "local computer policy" branch
4. expand the "administrative templates" branch
5. expand the "network branch"
6. Highlight the "QoS Packet Scheduler" in left window
7. in right window double click the "limit reservable bandwidth" setting
8. on setting tab check the "enabled" item
9. where it says "Bandwidth limit %" change it to read 0
reboot if you want to but not necessary on some systems your all done. Effect is immediate on some systems. some need re-boot. I have one machine that needs to reboot first, the others didn't. Don't know why this is.

This is more of a "counter what XP does" thing. In other words, XP seems to want to reserve 20% of the bandwidth for its self. Even with QoS disabled, even when this item is disabled. So why not use it to your advantage. To demonstrate the problem with this on stand alone machines start up a big download from a server with an FTP client. Try to find a server that doesn't max out your bandwidth. In this case you want a slow to medium speed server to demonstrate this. Let it run for a couple of minutes to get stable. The start up another download from the same server with another instance of your FTP client. You will notice that the available bandwidth is now being fought over and one of the clients download will be very slow or both will slow down when they should both be using the available bandwidth. Using this "tweak" both clients will have a fair share of the bandwidth and will not fight over the bandwidth.

If you doing heavey download you may exceed you tcip limits set in SP2 goto www.janwright.co.uk/new.htm and download the fix