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Friendly Error Messages

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Friendly Error Messages

I'm tired of seeing the odd error message when connecting that says something like "the remote host did not respond in timely manner " or "your username and/password may was invalid on this domain".

In other words, the Plusnet logon servers are down and we have no ETA when the service will resume.

When i see the above error messages I nearly always assume it's something i've done to my PC at my end like a recent setting's change or something.

It's much easier and cheaper for tech support to send some kind of custom error message instead of being in the dark and having no choice but to phone support when i could find out more instantly.