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Friend placing a manual order?

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Friend placing a manual order?

My friend has had on the checker for ADSL for a long time that his line is capable of 2mbit, however recently he came to place his order and the checker had changed. This was strange cos his neighbours have a flawless 2mbit service.

Anyway would it be possible for him to do a manual order through plusnet, so his line can properly be checked ?

can he ring and place his order or something along those lines?
1 REPLY
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Friend placing a manual order?

The best bet is to place the order, which will likely fail early.

He can then raise a ticket on the link:contact us system, noting that a neighbour has the service. PlusNet can raise a manual order under what is known as the False Red process.

PlusNet should take him through the details they need to raise one.