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Extremely Slow Connection!! Why?

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Extremely Slow Connection!! Why?

I am connected to the 2MB Premier account and when i ran the connection speed test on the plusnet page when i first had it installed about a month ago, I had a rate of 1883.7 and within the last week ive noticed things running slow and so ran the test again and ive been getting results mainley around the 370 mark!!! Whats the deal with that? How can it drop so much, any surgestions because im stumped.
7 REPLIES
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Extremely Slow Connection!! Why?

check out the sustainable usage policy in customer feedback, thats no doubt got a lot to do with it. :roll:
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Extremely Slow Connection!! Why?

Ive checked that, when it says bout the 100GB limit, how long does that refer to. As i had 23 GB over the last month. I mean on the 14th i did the test and got 340 then on the 15th i got 1300. I mean ill put my results below

17-09-2005 16:35:15 571.4
17-09-2005 16:07:04 280.6
16-09-2005 10:23:39 861.4
16-09-2005 09:41:32 690.4
15-09-2005 23:39:50 567.2
15-09-2005 18:40:03 758.6
15-09-2005 18:39:25 852
15-09-2005 16:43:43 814.5
15-09-2005 10:05:12 1265.8
15-09-2005 00:26:02 1369.1
14-09-2005 22:58:05 340.6
14-09-2005 22:55:12 394.3
14-09-2005 22:51:06 346.6
14-09-2005 22:46:38 285.1
14-09-2005 22:46:04 303.9
14-09-2005 21:56:53 241.5
14-09-2005 21:44:55 377.8
24-08-2005 21:19:57 1313.4
24-08-2005 20:11:16 1547.1
18-08-2005 14:40:43 1883.7
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Seems to be too common

I have had similar problems. Speed is occasionally up at 1800+, but more usually in the 300-500 range. I am on a Premier account. PN tell me that they are looking in to it, but BT say that because it is usually above 400, it is okay at their end. The fact that I sometimes get full speed tells me my setup is okay. I just wonder what PN are doing to cause these bottlenecks. Or if it is a BT contention problem then that ain't good enough. Perhaps if PNs fees were based pro rata on the % of your mythical 2mb that you get each month they would make more of an effort.
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Extremely Slow Connection!! Why?

im currently having problems with p2p speeds on my connection i emailed plusnet after getting a sup email about too much downloaded, they replied and told me that im now back to normal and taken my capped download speed off, was then told to re-connect my modem and yet i still continue to get slow speeds. dont think i've got past 11K/sec today.
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Extremely Slow Connection!! Why?

I'm suffering too. I was upgraded to 2Mb/s a month ago and all has been fine., until now.

I had a major screw-up and have had to reload windows and needed to do some downloading. It was creeping along and I suspected I'd not done something I should have, then noticed this thread. I've a 2Mb/mnth limit and am nowhere near it. PN Speed test has dropped from around 1.8Mb/s to 380kb/s.

Best contact support, I think?

Allan

EDIT

All my fault! Earlier had had a phone problem, with clicking noises. Tried disconnecting filter prior to a swap. Noticed that there was no whistling or interference. Refitted it. Eventually decided to install a new dect phone and out of interest, removed filter again and checked for whistling again. Still none. Thought dect phone must have own filtering. Carried on using net without trouble........until I had to do some large downloads.

Then I noticed the slowdown. PN and Bt speed tests were very slow.

Finally, I twigged. Put filter back in and all fine. Oh Dear. Plonker.

Allan
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Extremely Slow Connection!! Why?

Quote
check out the sustainable usage policy in customer feedback, thats no doubt got a lot to do with it.


Highly unlikely.

Firstly Speed testers such as that provided by Plus net are not the most reliable and should not be taken as gospel.

The manageing and shaping of certain types of traffic is entirely different to network slowdowns caused by contention or problems within BT exchanges.

BT have rolled out a mass upgrade program over the last number of months without providing the necessary capacity to cope with the increase.

Whilst some customers of PN may not be happy about the implementation of traffic management and shaping across this ISP's network, for the vast majority, significant slowdowns will be caused by local or BT issues.

When encountering a speed problem it is always wise to run the BT Speed Test first.

This at least will identify if the problem is indeed caused by Plus net or BT, thus giving the end user clear sight of where the problem lies.

It is all too easy to blame every problem on Plus Net, in many, if not most cases, the cause lies elsewhwere.
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Re: Extremely Slow Connection!! Why?

Quote
I am connected to the 2MB Premier account and when i ran the connection speed test on the plusnet page when i first had it installed about a month ago, I had a rate of 1883.7 and within the last week ive noticed things running slow and so ran the test again and ive been getting results mainley around the 370 mark!!! Whats the deal with that? How can it drop so much, any surgestions because im stumped.


I had exactly the same symptoms as you have. Everything fine until a month or so ago and then a steady decline in downstream rates. Then I had to set up a new router for a friend and noticed that the speeds were much faster, the only difference was the MTU setting. I had been using 1492 but the router was set to 1458. A quick swap back to my router and a tweek of the MTU and hey presto! It seems that something has changed MTU-wise in the last couple of months.

One other thing that is very worthwhile doing if you are running a Windoze Box is to download CyberTweak http://www.cybertweak.co.uk/ which will tune the background registry settings for TCP/IP to make them more suitable for ADSL rather than a modem. On a recent new clean install of XP a 2MB/s connection was only giving speeds worthy of a 1MB connection. One run of CyberTweak later and it was pulling the full 2MBs worth.

Now I ain't saying this is going to cure all your ills, but it is worth trying before someone suggests that you are being traffic shaped ;-)