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Excessive ping time when on same gateway.

N/A

Excessive ping time when on same gateway.

I thought this had been fixed ages ago.

I'm still getting an excessive delay if I happen to be on the same gateway as the office.


Tracing route to coaxial.plus.com [212.159.121.228]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.3.254]
2 20 ms 20 ms 16 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
3 2472 ms 2390 ms 2314 ms *.plus.com [*.*.*.*]

Trace complete.

C:\Documents and Settings\Oliver>tracert coaxial.plus.com

Tracing route to coaxial.plus.com [212.159.121.228]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.3.254]
2 * 18 ms 18 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 20 ms 19 ms 18 ms ge1-0-0-204.ptn-gw1.plus.net [84.92.3.105]
4 27 ms 17 ms 17 ms ge0-0-0-23.pte-gw2.plus.net [212.159.4.26]
5 21 ms 18 ms 19 ms gi9-0-403.pte-ag1.plus.net [84.92.4.3]
6 43 ms 40 ms 42 ms *.plus.com [*.*.*.*]

Trace complete.
3 REPLIES
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Excessive ping time when on same gateway.

This is a known problem at the moment, and has been fixed for Business connections.

We'll be rolling out the fix for Residential connections shortly.
N/A

Excessive ping time when on same gateway.

One of the accounts was a [small] business account. Shouldn't that have been covered by the fix?
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Excessive ping time when on same gateway.

Not if they weren't both Business accounts.

Res account fix will be rolled out soon. I'll raise the point internally again for you.