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Dropped Connections

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Dropped Connections

Hi

Been a Plusnet user for a long time and have been very happy.

But a few months back we upgraded to 2mb. Since then our connection is dropping very frequently - some times every 15 mins. Although at other times we can go for maybe a couple of weeks with no problems. Once an hour seems an average. Doesn't seem to be linked to any activity - sometimes you can find in the morning that the connection has dropped overnight.

( Tho' pleased this morning to see that it had downloaded 750mb of a movie on the new Sky Broadband service! - so it can work well)

No settings changed following the upgrade - use a linksys WAG54.

Any ideas? Thanks.

New Router? New broadband provider? new telephone line?

Steve
2 REPLIES
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Dropped Connections

It is possible that BT may have provisioned your line at 2mb even though it may not actually support that speed.

Can you obtain your line stats from your router and post them here?
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Dropped Connections

Hi - sorry but can you tell me how to do that? or give me a clue as to the kind of things that would be included?

Is it via my router set up pages?

Thanks - and sorry!

Steve