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Disconnection problem, screenshot.

karmi
Grafter
Posts: 60
Registered: 13-09-2007

Disconnection problem, screenshot.

Hi there.

I was a pretty happy Plusnet customer up until the past 2 weeks where for some reason at 19:30 EVERY NIGHT, pretty much like clockwork my Internet would go down. I would go into my 192.168.1.1 Router config and run a test and see:

http://img176.imageshack.us/img176/6628/ggplusnetxz3.jpg

I am on £21.99 a month PlusNet Broadband Premier Option 1 and on 2mb. Speed test reads:

Your current speed is:
1.84 Mbps

Which means you can download at 235.47 KB/sec. from our servers.

I have had no problems with it up until now, where it will disconnect like this (The Primary DNS server seems to go down, and I cant do a thing for 4 hours or so till it comes back up although the Internet appears connected). Pings are fine too and very close to exchange. Definitely not on an LLU or anything and im wondering if anyone else is having this problem - if its not fixed I will have to find another ISP.

On another note, whats the deal with 8mb? Is it a free upgrade from the £21.99 a month package, is there a line tester I can see if im eligible (Pretty sure we can get it here) and is it worth it? I'd love the extra download/upload but premium pingtimes are a most when you play FPS/MMORPG's regularly.

Any help greatly appreciated guys, I read all these posts of folks having trouble and really wonder where the quality ISP I have had for years is going.
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Disconnection problem, screenshot.

Hi,

Does the connection actually drop at 19:30 or does it just lose DNS?

If it's just DNS then I'd suggest specifying the DNS servers in your PC's network settings. The DNS servers are

212.159.6.9
212.159.6.10
212.159.13.49
212.159.13.50

and see if that makes a difference.

If the connection drops then is there something that happens at 19:30? e.g. street lights or central heating come on?

Regarding Max, it's currently opt-in only. You can read up on Max and opt-in at http://max.plus.net

You can check the speed estimate for your line at:

http://usertools.plus.net/exchanges/

put the phone number in and on on the next page check the DSLMax informtion.
karmi
Grafter
Posts: 60
Registered: 13-09-2007

Disconnection problem, screenshot.

Great reply, thanks Smiley