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Details Not Submitted Since 7th August

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Details Not Submitted Since 7th August

:? :? :? i signed up with plusnet like on 7th august and still it says details are being checked :? ..... can anyone tell me why its been like that for 6 days now :? and why it hasnt moved up a level since

Thanks
3 REPLIES
Community Veteran
Posts: 1,653
Registered: 13-06-2007

Details Not Submitted Since 7th August

Hi there, if the order tracker is stuck at that point it could mean theres been a delay submitting your order with BTw, or PN are having problems getting BTw to accept the order, have a look at http://portal.plus.net/my.html?action=questions and see if any internal tickets have been raised that could lead to some clues about why nothing is happening
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Details Not Submitted Since 7th August

Might be worth dialling 0800443311 Option 1, Option 3 to see if an order has even been sent to BT (from the BT line you intend to get ADSL-enabled)
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Details Not Submitted Since 7th August

thanks strathbungo1 i checked that page u told me to check out and it says some emails that were meant to be sent to my hotmail inbox but instead it didnt get sent :?