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Despair

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Despair

After apparently going over my broadband limit last Thursday, I found that my connection consistently died after two minutes.

I wrote to PN and was given different user names to try.

None worked, so I was given a long list of 16 questions to answer. I promptly answered them. The only one I was unsure of was about a Microfilter and I put a question mark by that.

PlusNet then told me to buy a new microfilter, which I immediately but reluctantly did. Same problems. I wrote back on Wednesday saying so.

On Thursday (yesterday) morning, I received an internal message saying "Please investigate customer fault." And now I'm getting nothing at all from PN.

To provide an horrendous service is one thing, but to then ignore your customers or fob them off or . . . well, I'm really annoyed.

People on the forum write about speed, well I can't even connect for two minutes!!!!

Ticket no. 19381620 if anyone cares.
2 REPLIES
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Despair

And of course to add insult to injury, I am having to pay by the minute on dialup for the pleasure of telling them this.
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Despair

I should also note that payment for this month was cheerfully taken on Tuesday.