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Cost to upgrade speed now rather than wait

Alecto
Grafter
Posts: 2,886
Registered: 30-07-2007

Cost to upgrade speed now rather than wait

I've seen posts related to this but can't find them.

I'm currently on 512 premier and understood that to upgrade immediately to the max my line can support costs £14.99.
I went through the automated system and it told me the charge was £29.99, to change to premier 30Gb, which is what I want.

Have I misunderstood, or is the automated system wrong, and if so what do I do about it please, to get upgraded for only £14.99?
1 REPLY
N/A

Cost to upgrade speed now rather than wait

Were you trying to upgrade to exactly the equivalent product? The only reason I can see that would cause it to charge £29.99 is if you were trying to perform an immediate regrade AND downgrading your account. Take a look at this page and see if what you were trying to do could be classified as a downgrade.