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Contacting Plusnet vire phone

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Contacting Plusnet vire phone

Have tried to contact Plusnet phone line last 3 weeks ,always told have to wait 15-20 mins. This is not acceptable!!!!!!! Evil Evil
6 REPLIES
Alecto
Grafter
Posts: 2,886
Registered: 30-07-2007

Contacting Plusnet vire phone

According to this page, it's under 2 minutes at the moment.

Why not ring late at night or early in the morning?
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Contacting Plusnet vire phone

Time is 17.10 thursday Just rung call time 25mins !!!!!!!
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Contacting Plusnet vire phone

A classic example of under-resourcing. BTW are you paying Pnet for the privelege of hanging on the telephone?
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Contacting Plusnet vire phone

Experience today trying to help customers set up is 25 minutes on both calls.
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Contacting Plusnet vire phone

Am writing to Lee Strafford to raise this issue with him. Sometimes it is only possible to call during the day and asking people to call late at night is not always feasible.
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Contacting Plusnet vire phone

have been hanging on the phone phone since 9.25am when was told waiting time is 20 mins. It is now 9.55am and still being told waiting time is 20 MINS.
This has to be the worst customer service I have ever come across