Tried to upgrade to ADSL online but have received the below on problem id 4846020. Since then nothing. No phone call back in 48 hours. No feedback from Contact Us. I hung on the mobile waiting to speak to someone but the journey to work isn't long enough!
Come on Plusnet, what is going on?
* Your telephone line currently can not be submitted for ADSL. This may be a result of poor line quality or exisiting BT services that are incompatible with your new ADSL account, for example a previous ADSL connection or ISDN/Home Highway. (Our ref: 9021)
A member of our ADSL support team will investigate your account further, and you will be contacted by telephone over the next 48 hours if any further information is required. Alternatively, you can speed up this process by contacting a member of our Support team today. You can choose to Amend this Ticket to get in touch directly with our Support centre, or call our local rate help line on 0845 1400200. We look forward to hearing from you.