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Conecting -- New Customer

stathe
Grafter
Posts: 515
Thanks: 1
Registered: 30-07-2007

Conecting -- New Customer

When I start up my computer and the modem (voyager 105) eventualy fires up the box to conect to plusnet comes up, I have set it to auto conect, but it says not recognised username or password ,re-enter password and all is well. Why should this be?? I have all the correct entries
5 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Conecting -- New Customer

When were you activated and when were you due to be activated?

Also what do you have as the username?
stathe
Grafter
Posts: 515
Thanks: 1
Registered: 30-07-2007

Conecting -- New Customer

Activated 8 August , I think but not working properly until after B.T visit 16th Aug
User name stathe@plusdsl.net
N/A

Conecting -- New Customer

It may be that the stored details are incorrect. Is there anyway to tell it to 'forget' the stored username + password so you can re-enter them?
stathe
Grafter
Posts: 515
Thanks: 1
Registered: 30-07-2007

Conecting -- New Customer

I keep doing that
stathe
Grafter
Posts: 515
Thanks: 1
Registered: 30-07-2007

Poor connection

Still haveing problems ,yesterday I thought all was well as I was able to stay connected for hours at a time, to-day it isonly for minutes,modem does not sync and when it does is unable to conect to plusnet . Now I understand I need topay to leave, even though satisfaction was guaranteed.Try to send this, power and DSL lit on the modem, but unable to establish a connection,it will eventualy ,but is far from satisfactory .