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Cannot raise new query

marble
Dabbler
Posts: 20
Registered: 02-08-2007

Cannot raise new query

I wish to raise a new query via customer support pages but the New Query and Contact Us links are not providing the usual question form for transmission.

Trying the various options available merely takes
me to other information pages and eventually back
to the starting point.

How can I contact you online



2 REPLIES
Ommin
Grafter
Posts: 356
Registered: 04-08-2007

RE: Cannot raise new query

I have experienced the same intermittent problem for the last few days. After using 'Log In' and selecting 'Contact Us'I have been unable to raise a new query as, each time I attempt same, I am returned to the Username/Password screen. The same thing also happens intermittently when I 'Log On' and attempt to enter the Discussion Forums. I phoned Customer Support earlier today and was told they have no knowledge of a problem with the Portal.
marble
Dabbler
Posts: 20
Registered: 02-08-2007

RE: Cannot raise new query

That was very helpful thanks Hugh.

I had tried a number of times earlier but in view of what you said about the problem being intermittent I just had another go and this time it worked just as it should.

Obviously there is a problem here despite what you were told by phone and let's up Customer Support pick up the matter from this thread and put things right.