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Cannot connect of an evening

bmck
Dabbler
Posts: 21
Registered: 16-08-2007

Cannot connect of an evening

One of my referrals cannot connect at all during the evening but has no problems during the day. How can that be? This is the sort of thing I'd have expected a few years ago with dialup and the likes of freeserve but not in this day and age with plusnet and broadband.

I personally have no problem connecting day or night but am always on I suppose - with a router and home network. My referral has a stand alone pc and one of plusnets adsl modems. Could that make any difference?

Any ideas why she cannot connect of an evening?
2 REPLIES
N/A

Cannot connect of an evening

Hi there,

When they lose connectivity, does the synch light go out on the modem?

There could be a number of reasons for this. If they do lose synch then it may be worth investigating whether somthing in the premises is causing interferance.

Dect phones, central heating, transformers and even Christmas tree lights (a bit late I know) can all knock out a connection.

Does it happen at the same time each night?

A quick check of some of these tutorials may help identify the cause.

ADSL Trouble Shooting

Wiring and Filters

But ultimately, whether the synch light remains steady or flashes or goes out will point us towards the right starting point.
bmck
Dabbler
Posts: 21
Registered: 16-08-2007

Cannot connect of an evening

Thanks for that - I'll have a word with them and see.