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Can't access a server

N/A

Can't access a server

This is a ticket i posted with customer support a few days ago. Unfortunatley plusnet can't help me as the trace stops outside their network and they have no control over this. It's baffled me why i can't get on any sites on this server all of a sudden but i can't see what i can possible change in my settings to make it work. I'd be grateful if anyone can offer any advice.


I've been unable to access sites on a particular server over the net for the last few days. I've been assured that the server is running by the owner and have checked all my settings. I've always been able to access the sites before with no problems but all of a sudden it's not working. I've included a traceroute i carried out to the server -

Tracing route to mobiledjhosting.co.uk [62.65.45.122]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 63 ms 30 ms 25 ms lo0.plusnet.pth-ag1.plus.net [195.166.128.11]
3 19 ms 36 ms 20 ms gi1-2.vlan3.pth-gw3.plus.net [212.159.1.2]
4 104 ms 25 ms 33 ms lon1-10.nildram.net [213.208.106.89]
5 25 ms 27 ms 27 ms linx2.teleglobe.net [195.66.226.51]
6 31 ms 26 ms 27 ms if-1-0-0.bb2.London.Teleglobe.net [195.219.96.77
]
7 58 ms 69 ms 70 ms ix-11-1-0.bb2.London.Teleglobe.net [195.219.2.42
]
8 63 ms 70 ms 124 ms kjj-bb2-ge-0-0-0-0.ee.estpak.ee [194.126.97.197]

9 66 ms 70 ms 70 ms 195-250-170-3-int.ee.estpak.ee [195.250.170.3]
10 68 ms 72 ms 69 ms roosikrantsi-CR.online.ee [194.106.111.3]
11 71 ms 71 ms 73 ms roosics-CR.online.ee [62.65.37.230]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.


Thanks,
16 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Can't access a server

Very little you or anyone else here can do as it looks like a routing failure or hardware failure after roosics-CR.online.ee node. There is also no whois details for that node so it's impossible to get any contact info for the owners of the router.

All you can really do is wait and hope the problem gets sorted out soon.

I have just tried a tracert myself and can connect fine, I can also acces the website.

C:\WINDOWS>tracert mobiledjhosting.co.uk


Tracing route to mobiledjhosting.co.uk [62.65.45.122]
over a maximum of 30 hops:

1 * * * Request timed out.
2 21 ms 21 ms 20 ms lo1.homesurf.pth-ag2.plus.net [195.166.128.34]
3 19 ms 20 ms 20 ms gi1-2.vlan16.pth-gw4.plus.net [212.159.1.241]
4 17 ms 18 ms 22 ms gi1-2.vlan16.pth-gw3.plus.net [212.159.1.244]
5 18 ms 18 ms 19 ms lon1-10.nildram.net [213.208.106.89]
6 19 ms 20 ms 19 ms linx2.teleglobe.net [195.66.226.51]
7 19 ms 20 ms 19 ms if-1-0-0.bb2.London.Teleglobe.net [195.219.96.7
]
8 65 ms 85 ms 67 ms ix-11-1-0.bb2.London.Teleglobe.net [195.219.2.4
]
9 64 ms 64 ms 66 ms kjj-bb2-ge-0-0-0-0.ee.estpak.ee [194.126.97.197

10 67 ms 63 ms 68 ms 195-250-170-3-int.ee.estpak.ee [195.250.170.3]
11 71 ms 81 ms 72 ms roosikrantsi-CR.online.ee [194.106.111.3]
12 89 ms 70 ms 72 ms roosics-CR.online.ee [62.65.37.230]
13 71 ms 80 ms 71 ms mobiledjhosting.co.uk [62.65.45.122]

Trace complete.

C:\WINDOWS>
N/A

Can't access a server

Cheers for the reply.

Its a pain as i've been waiting days to be able to connect and i have websites hosted at the server i'm trying to get to. I've been told by friends that they can access the site so i presume they're just being routed differently.

Seems pretty odd for that router to have a problem like you described for almost a week but it looks like i'm just going to have to be patient. Sad
hitachi
Grafter
Posts: 343
Registered: 05-04-2007

Can't access a server

No problem here
C:\WINDOWS>tracert 62.65.45.122

Tracing route to ns1.mobiledjhosting.co.uk [62.65.45.122]
over a maximum of 30 hops:

1 * * * Request timed out.
2 14 ms 13 ms 28 ms lo0.plusnet.pth-ag1.plus.net [195.166.128.11]
3 28 ms 14 ms 13 ms gi1-2.vlan3.pth-gw3.plus.net [212.159.1.2]
4 13 ms 14 ms 27 ms lon1-10.nildram.net [213.208.106.89]
5 13 ms 28 ms 13 ms linx2.teleglobe.net [195.66.226.51]
6 27 ms 14 ms 27 ms if-1-0-0.bb2.London.Teleglobe.net [195.219.96.77
]
7 68 ms 69 ms * ix-11-1-0.bb2.London.Teleglobe.net [195.219.2.42
]
8 69 ms 69 ms * kjj-bb2-ge-0-0-0-0.ee.estpak.ee [194.126.97.197]

9 69 ms 68 ms 69 ms 195-250-170-3-int.ee.estpak.ee [195.250.170.3]
10 69 ms 68 ms 69 ms roosikrantsi-CR.online.ee [194.106.111.3]
11 69 ms 68 ms 83 ms roosics-CR.online.ee [62.65.37.230]
12 68 ms 83 ms 68 ms ns1.mobiledjhosting.co.uk [62.65.45.122]

Trace complete.

Your trace stops at their front door, sure you've not been banned

Cheers
Andy
N/A

Can't access a server

Quote
11 69 ms 68 ms 83 ms roosics-CR.online.ee [62.65.37.230]


Thats the same router that i'm going through but after that it just times out. Doesn't look as if that router is having a problem now maby it just doesn't like me Sad

Added-

No i've not been banned, i've been in contact with the owner of the server who's been trying to help me sort the problem out. As i'm paying him for my web hosting i see no reason he would have to ban me!
wadeford
Dabbler
Posts: 20
Registered: 03-08-2007

Can't access a server

As a long shot you can always try whois....
I tried a whois on the address 62.65.37.230 and came up with:

Quote
inetnum: 62.65.32.0 - 62.65.63.255
org: ORG-MO2-RIPE
netname: EE-ONLINE-20020122
descr: MICROLINK ONLINE
country: EE
admin-c: AR38-RIPE
tech-c: AK67-RIPE


And then a lookup on the admin contact "AR38-RIPE" came up with:
Quote
person: Avo Raup
address: MicroLink Online
address: Parnu mnt. 158
address: 11317 Tallinn
address: Estonia
phone: +372 6501 707
fax-no: +372 6501 708
e-mail: afka@online.ee

(Doing a lookup of the tech contact gives the same)....

Then doing a google on "MicroLink Online" gives:
Quote
Microlink Online
Parnu mnt. 158
11317 Tallinn
Estonia

phone: +372 6501 709
fax-no: +372 6501 708
e-mail: ir@online.ee

Seems to match, so perhaps it might be worth Emailing ir@online.ee or afka@online.ee to see if they can help....
N/A

Can't access a server

OK sent them an email. Lets hope they have someone who reads and writes english!
N/A

Can't access a server

Hi,

i'm sorting this problem out with the owner of the server at the moment but was wondering if anyone could post me a trace to this ip address - 62.65.45.122

Thanks!
N/A

Can't access a server


1 <1 ms <1 ms <1 ms lexius.core.c-r.lan [192.168.1.1]
2 19 ms 19 ms 20 ms lo0.plusnet.pth-ag1.plus.net [195.166.128.11]
3 22 ms 22 ms 19 ms gi1-2.vlan3.pth-gw3.plus.net [212.159.1.2]
4 19 ms 19 ms 19 ms lon1-10.nildram.net [213.208.106.89]
5 18 ms 21 ms 20 ms linx2.teleglobe.net [195.66.226.51]
6 20 ms 19 ms 20 ms if-1-0-0.bb2.London.Teleglobe.net [195.219.96.77
7 21 ms 20 ms 21 ms ix-11-1-0.bb2.London.Teleglobe.net [195.219.2.42]
8 66 ms 65 ms 66 ms 194.126.97.205
9 * 65 ms 67 ms tallinn-ipt-gw.online.ee [195.250.170.4]
10 71 ms 65 ms 67 ms roosikrantsi-CR.online.ee [194.106.111.3]
11 70 ms 67 ms 66 ms roosics-CR.online.ee [62.65.37.230]
12 73 ms * 68 ms ns1.mobiledjhosting.co.uk [62.65.45.122]
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Can't access a server

C:\Documents and Settings\Peter>tracert 62.65.45.122

Tracing route to ns1.mobiledjhosting.co.uk [62.65.45.122]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 26 ms 25 ms 25 ms lo1.homesurf.pth-ag1.plus.net [195.166.128.32]
3 24 ms 24 ms 23 ms gi1-2.vlan16.pth-gw3.plus.net [212.159.1.244]
4 23 ms 25 ms 25 ms lon1-10.nildram.net [213.208.106.89]
5 24 ms 25 ms 25 ms linx2.teleglobe.net [195.66.226.51]
6 26 ms 25 ms 26 ms if-1-0-0.bb2.London.Teleglobe.net [195.219.96.77]
7 26 ms 24 ms 24 ms ix-11-1-0.bb2.London.Teleglobe.net [195.219.2.42]
8 69 ms 72 ms 71 ms 194.126.97.205
9 72 ms 70 ms 71 ms tallinn-ipt-gw.online.ee [195.250.170.4]
10 71 ms 73 ms 72 ms roosikrantsi-CR.online.ee [194.106.111.3]
11 74 ms 75 ms 72 ms roosics-CR.online.ee [62.65.37.230]
12 74 ms 72 ms 73 ms ns1.mobiledjhosting.co.uk [62.65.45.122]

Trace complete.
N/A

Can't access a server

Thank you! Smiley
N/A

Can't access a server

Sorry, repeat post.
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

Can't access a server

hmm just checking its not the obvious but which url are you using?

http://ns1.mobiledjhosting.co.uk/
or
http://www.ns1.mobiledjhosting.co.uk/
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
N/A

Can't access a server

Have you messed with any of your setting like mtu etc? It seems your getting the same as everyone else until the last hop when you time out. Have you tried adding a -w milliseconds to your trace?

Try running ipconfig /flushdns as if you cache is showing it as unresolved this again would do it. Try stopping the services dns client and see if that helps
N/A

Can't access a server

Hi, thanks for the suggestions everyone.

I've solved the issue now- i managed to ban myself from the server by providing the wrong login details (doh!) but after talking with the guy who runs the server he's unbanned me and its all working perfect again now!

Cheers,

Dan