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Broadband premier speed very slow :(

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Broadband premier speed very slow :(



I don't have spyware and virus.
11 REPLIES
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Broadband premier speed very slow :(

That latency is absolutely massive.

Can you post a traceroute to portal.plus.net ?

What do you get at www.speedtest.bbmax.com ?
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Broadband premier speed very slow :(

link to bbmax speedtest result image

Moderators note by James (sallyandjames) : Changed image to a link as it was stretching the page.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Broadband premier speed very slow :(

Clearly something up there, but it's the latency that appears to be affecting things. Probably suffering some packet loss too.

Are you using a modem or a router? Could anybody else be using the connection?

Are you sure your machine is free from spyware or viruses?

Is anything else running on your machine that could be using the connection (i.e. any P2P applications etc...)?
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Broadband premier speed very slow :(

My pc clean 100% p2p i don't use. I dont' have dial-up only plusnet broadband premier.
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Broadband premier speed very slow :(

Be interesting to see if either
A) these sort of things are extremely localized
B)the implementation of MaxDSL is/was flawed when initiated by BT.
C)other factors other than Plusnet are involved

I am running a Mac so I think I can safely say I have no spyware running or virus on board.This is my speed test (IPStream 2000)



and my pings

Ping has started ...

PING portal.plus.net (212.159.8.137): 56 data bytes
64 bytes from 212.159.8.137: icmp_seq=0 ttl=248 time=35.827 ms
64 bytes from 212.159.8.137: icmp_seq=1 ttl=248 time=28.125 ms
64 bytes from 212.159.8.137: icmp_seq=2 ttl=248 time=27.795 ms
64 bytes from 212.159.8.137: icmp_seq=3 ttl=248 time=28.042 ms
64 bytes from 212.159.8.137: icmp_seq=4 ttl=248 time=28.465 ms
64 bytes from 212.159.8.137: icmp_seq=5 ttl=248 time=30.793 ms
64 bytes from 212.159.8.137: icmp_seq=6 ttl=248 time=25.811 ms
64 bytes from 212.159.8.137: icmp_seq=7 ttl=248 time=27.521 ms
64 bytes from 212.159.8.137: icmp_seq=8 ttl=248 time=27.460 ms
64 bytes from 212.159.8.137: icmp_seq=9 ttl=248 time=28.122 ms

--- portal.plus.net ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 25.811/28.796/35.827/2.614 ms

So what is that could be account for such wide disparities between IPStream and whatever MaxDSL is?
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Broadband premier speed very slow :(

Quote
My pc clean 100% p2p i don't use. I dont' have dial-up only plusnet broadband premier.


I think what was meant was, is it a USB adsl modem you are using or is it a ADSL router, the difference being is a modem plugs into the USB port which requires processing power from the PC, whereas a router has it's own onboard operating system and connects via the network (Ethernet) port on your computer and is generally much faster..
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Broadband premier speed very slow :(

i dont have fucking router next day

speed same
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Broadband premier speed very slow :(

What happened to the tracert Liam requested? You can't expect people to help unless you actually take their advice.
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Broadband premier speed very slow :(

lmartin i want normal my download speed 2000kbps please help me.
Make my speed normal.
Firejack
Grafter
Posts: 921
Registered: 26-06-2007

Broadband premier speed very slow :(

To complete a tracert:

Goto START >> RUN and type cmd and press Enter
Now type tracert portal.plus.net and press Enter. Wait a few second while the results are calculated.
Now Right click with your mouse on the results. Click SELECT ALL and press Enter.
Now create a new post on in this thread and press Control+V to paste the results here.

Should get something like
Quote
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andrew>tracert portal.plus.net

Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.70
2 46 ms 252 ms 52 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
3 26 ms 26 ms 25 ms ge0-0-0-103.ptn-gw1.plus.net [84.92.3.17]
4 28 ms 27 ms 30 ms gi0-1-31.ptc-gw1.plus.net [195.166.129.3]
5 53 ms 52 ms 49 ms se3-0.pih-gw1.plus.net [195.166.129.250]
6 66 ms 63 ms 59 ms vlan8.pih-gw4.plus.net [212.159.0.30]
7 42 ms 47 ms 45 ms pih-al4.plus.net [212.159.1.36]
8 58 ms 67 ms 60 ms portal.plus.net [212.159.8.137]

Trace complete.

C:\Documents and Settings\Andrew>
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Broadband premier speed very slow :(

Quote
i dont have [censored] router


Ok then, it might be a problem with your adsl modem, or your computer is slowing down for some reason, which does affect overall experience.


Can you tell us what modem you have, for example speedtouch,sagem,binatone, bt, etc etc

There could be a perfectly good reason as to why things are not happening as they should be, and I can bet my left arm that there could potentially be a problem with your modem and/or your computer.

Can you tell us what operating system you are working with, and what other programs you have running too.

This might help me make some further suggestions.