5. Next, BT Wholesale receive the request and complete a detailed line test. If this test indicates that a condition exists on the ordinary telephone line which could be the cause of the 'RED' or broadband not available line checker results, BT will send an engineer to investigate. If a fault is found the engineer will rectify this and then carry out a potential ADSL line test. No re-routing work will be undertaken on any cables except to fix a fault on the existing telephone line.
Except to fix a fault on the existing telephone line, so then re-routing could be done if needed. Could have done with that 1 year ago, if anyone remembers.
This pilot initiative will ensure that existing broadband customers who are over the distance limit or decibel loss limit, are able to keep their service. Such cases arise when our line checker provides a false GREEN and the customer purchases the broadband only to find that it doesn't work or doesn't work reliably. In these cases BT will send engineers to re-route the customers line.
So if you line starts having trouble, BT will sort it for you.