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BSOD when i try to connect!

N/A

BSOD when i try to connect!

Hi All,

I am new to PlusNet.
I have installed the supplied Binatone ADSL500 USB modem and drivers on
a standalone PC with a clean and trouble-free W2K install (with all relavent updates),
and when i try to connect to PlusNet via the Desktop icon, i invariably get the BSOD!

"*** STOP: 0*000000D1 (0*00000030, 0*00000002, 0*00000000, 0*BE99832F)

DRIVER_IRQL_NOT_LESS_OR_EQUAL

***Address BE99832F base at BE98B000, DateStamp 3cbaab4p - fwdrv.sys

If this is the first time,..."

When i do a fresh install, i always use it for about a week befor
i Backup the System drive, just to make sure that the install is ok.
During this time the system ran smoothly and connected to PlusNet via Dialup
with no problems (and Freeserve).

I have never had a BSOD on my current rig and i have actually been very
pleased with my system stablity up until nowSad

The only hardware change is the addition of the Broadband modem
and removal of the Dialup modem.

Can anyone help me solve this problem?

--
Many thanks.
Regards, Andrew.
8 REPLIES
N/A

BSOD when i try to connect!

One cause might be ACPI (power management) so I
would look to your motherboard manufacturer for
any updated BIOS, ensure it's W2K compatible.
Also check to see if your motherboard
uses a via chipset and if so update to the latest
'Hyperion 4 in 1 drivers' via VIA website.
Check in your BIOS and turn off power management
see if this helps.
As a last resort you can turn off power ACPI in the BIOS
and then re-install W2K, the OS wont install ACPI power management
features if it does'nt find an ACPI compliant BIOS.
Ensure you have the latest service pack running on your system.(SP4)
Check that all USB legacy devices are enabled in the BIOS.
Check that if theres an option to assign IRQ via USB, this is enabled
in the BIOS.
Enable Plug N Play operating system in BIOS.
Try uninstalling and re-installing drivers for modem, unninstall them
via Hardware device manger and re- boot prior to re-install.
Check that you have NETBEUI protocol running aswell as
TCP/IP as this might cause what your seeing.
Older versions of Norton Internet security used to cause this
and also some other firewalls so ensure you have latest updates
for your software.
Alec
Community Veteran
Posts: 14,469
Registered: 30-07-2007

BSOD when i try to connect!

The error indicates a bad driver somewhere which is accessing memory outside it allowed range (0xD1 error). The most likely cause is the Binatone driver but it could have an incomopatibility with other drivers on the system.

To find out what driver caused the error follow the steps in How to Use Driver Verifier to Troubleshoot Device Drivers in Windows 2000.

Also find fwdrv.sys and right click on it to view properties and see what it relates to.

Also make sure you are installing the latest Binatone drivers.

Cheers

Peter Cool
N/A

BSOD when i try to connect!

Hi

Thank you Aleca & Peter for your response.
I have been pulling my hair out recently, because
of this modem problem; I just can't figure it!

And then out of the blue, i got an e-mail from Plusnet.
(see extract below)

"...We are aware that the USB modem we have recently dispatched to some customers
differs from the usual model. Unfortunately this means that the installation
guide included with the modem contains incorrect information. Following
investigation, it has been identified that you may be one of these customers.


If you are experiencing problems installing the modem, please check the serial
number on the box. If the 1st two letters are BB, or the modem displays three
lights on the top, then the set-up instructions you require are contained
within the link below. Please print or save these instructions and follow them
through.


http://portal.plus.net/supportpages.html?a=312

It is to soon to say if this has fixed my problem, but i sure as hell
hope so!

--
Many thanks.
Regards, Andrew.

[Moderator's note (by acarr): Corrected the link. It included ...]
Community Veteran
Posts: 14,469
Registered: 30-07-2007

BSOD when i try to connect!

Can you give the full URL rather than truncating it so others can read the same page.
N/A

BSOD when i try to connect!

Hi Peter,

Quote
Can you give the full URL rather than truncating it so others can read the same page.


That is all of the URL as it appears in the e-mail.
Below is the e-mail in its entirety.

e-mail from Plusnet begins here.
===========================


Dear Mr Andrew *********


We are aware that the USB modem we have recently dispatched to some customers
differs from the usual model. Unfortunately this means that the installation
guide included with the modem contains incorrect information. Following
investigation, it has been identified that you may be one of these customers.


If you are experiencing problems installing the modem, please check the serial
number on the box. If the 1st two letters are BB, or the modem displays three
lights on the top, then the set-up instructions you require are contained
within the link below. Please print or save these instructions and follow them
through.


http://portal.plus.net/supportpages.html?a=312


If you have any questions about this or still experience problems with the
modem installation please do not hesitate to contact our Support Team by using
Contact Us at the portal.


Kind regards,


Customer Support


PlusNet - The Smarter Way to Internet

Please do not reply to this email, as this is an unmonitored address. If you
have general questions regarding your account, please log into your portal
site at http://portal.plus.net.

===========================
e-mail from Plusnet ends here.

It was of no help at all.
I cannot go on having to reboot my computer several times
befor the modem will work and i can connect.

Tomorrow i will get a new modem from a local supplier;
the route i should have taken in the first place.

Many thanks for taken the time to respond to my query.

Regards, Andrew.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

BSOD when i try to connect!

acarr did a mod edit and corrected your original link, you included several ... which made the URL bad.

As for buying another modem I hope it's not another USB one - a modem/router connected to your PC though a net card would bne the way to go and much more reliable - USB modems have loads of compatibility issues so there is no guarantee your new USB one (if that is what you have bought) will be any better - especially if you have a VIA chipset on your motherboard which has known compatibility issues with USB devices.

What modem have you bought?
What chipset do you have on your mothetrboard?

The original fault may not be the Binatone driver but something else which is incompatible with it. Adding one driver may cause another to fail.
N/A

BSOD when i try to connect!

Hi Peter,

I ended up doing a one-for-one swap with a friend who was having
similar compatibility problems with her PCI ADSL modem.

Both of are computers are working fine now.

I didn't bother using the the downloadable drivers from the Plusnet
support website this time.

Quote
acarr
?

Quote
As for buying another modem I hope it's not another USB one - a modem/router connected to your PC though a net card would bne the way to go and much more reliable - USB modems have loads of compatibility issues so there is no guarantee your new USB one (if that is what you have bought) will be any better - especially if you have a VIA chipset on your motherboard which has known compatibility issues with USB devices.


A modem/router! I never thought of that. Thanks for the tip.

I read somewhere in a newsgroup (Can't remember which one) recently
that ADSL USB mdems are a source of many headaches.

I have i nForce 2 mobo now, after a couple or so years with various VIA
mobo's

Quote
The original fault may not be the Binatone driver but something else which is incompatible with it. Adding one driver may cause another to fail.


Getting your hardware to work in harmony in the Windows envroment is
a black art I'm sure :?

Now that i have a stable connection, i think that i will explore some
of the other Forums.

Once again, thanks for hanhin' in there.
This thread is dead Cry

--
Many Thanks.
Regards, Andrew.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

BSOD when i try to connect!

FYI acarr is the name of one of the mods - see the green note he added to your earlier post containing the bad link (which he corrected).